FSO Technician (L2 Deskside Support)

Hiring: FSO Technician (L2 Deskside Support)

📍 Location: Warwick, UK

📅 Duration: 6+ Months Contract

🏢 Work Mode: Onsite

About the Rol

eWe are seeking an experienced FSO Technician (L2 Deskside Support) to provide onsite IT support services in Warwick, UK. The ideal candidate will be responsible for delivering high-quality technical support across desktops, laptops, mobile devices, AV equipment, networking, and end-user technologies while ensuring excellent customer service and SLA compliance

.Key Responsibilitie

s✅ Provide Level 2 onsite technical support for

• :Desktop PCs, Laptops, Tablets, Thin Client
• sSmartphones and Mobile Device
• sPrinters, MFDs, and Peripheral Device
• sDesk Telephony and AV Equipmen
• tComms Room Activities and Network Patchin
• gSoftware Installation, Configuration, and Troubleshootin

g✅ Perform

• :OS Imaging, Re-imaging, and Deploymen
• tWindows 11 and Legacy Windows Suppor
• tOffice 365, Teams, Google Workspace Suppor
• tAzure, Intune, and Active Directory Administratio
• nIT Asset Management and Inventory Activitie
• sSmart Hands Support and Field IT Operation
• sIncident and Service Request Management via ServiceNo
• wVIP/Executive User Suppor
• tEvent Support including Audio/Video Readines

s✅ Ensure

• :SLA Compliance and Timely Ticket Resolutio
• nHigh Customer Satisfactio
• nDevice Health Monitoring and Remediatio
• nRoutine Technology Health Check
• sInfrastructure Administration Suppor
• tEnd-User Training and Guidanc

eRequired Skills & Experienc

eTechnical Skill

• s1–3 years of IT Support / Deskside Support experienc
• eStrong experience supporting
• :Windows 11 and Legacy Windows Operating System
• sMicrosoft Office 36
• 5Microsoft Team
• sGoogle Application
• sServiceNo
• wExperience with
• :Azure Administratio
• nMicrosoft Intun
• eActive Directory Users & Group
• sDevice Management and OS Maintenanc
• eBasic LAN and Network Troubleshooting Knowledg
• eVideo Conferencing Support Experienc
• eMobile Device Management and Suppor

tBusiness & Soft Skill

• sExcellent verbal and written communication skill
• sStrong customer service orientatio
• nSelf-motivated and proactive approac
• hStrong analytical and problem-solving abilitie
• sAbility to work independently and within a tea
• mAbility to prioritize and manage multiple tasks effectivel

yAdditional Requirement

• sAbility to travel to remote office locations when require
• dFlexible to work in BAU and project-based environment
• sAvailable for Major Incident support as require
• dExperience with Smart Hands and Field Support activitie
• sComfortable handling physical equipment movement following H&S guideline

sPreferred Experienc

• eVIP/Executive Suppor
• tVirtual Desktop Infrastructure (VDI) Suppor
• tDevice Experience Management (DEX
• )Vehicle Technology Suppor
• tStorm Recovery Operation
• sAdvanced Endpoint Managemen