Functional Consultant - Sales
London, England, United Kingdom Full-time Posted 6 days ago
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role owns the end-to-end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, this role defines product vision, strategy, roadmaps and investment priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose.
Working closely with business and IT stakeholders, the role shapes demand, manages a prioritised backlog and oversees delivery from discovery through to adoption. The ideal candidate is data-driven and process-focused, with strong product governance and change management experience, and a proven track record in complex, multi-country IT environments.
Product ownership
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role owns the end-to-end Sales product portfolio and supporting solutions across REU. Acting as both Product and Solution Owner, this role defines product vision, strategy, roadmaps and investment priorities aligned to business outcomes, ensuring solutions are scalable, secure, compliant and fit for purpose.
Working closely with business and IT stakeholders, the role shapes demand, manages a prioritised backlog and oversees delivery from discovery through to adoption. The ideal candidate is data-driven and process-focused, with strong product governance and change management experience, and a proven track record in complex, multi-country IT environments.
Product ownership
- Define product vision, strategy and measurable outcomes
- Own the Sales roadmap, prioritisation and release planning aligned to REU goals, including harmonisation and standardisation
- Partner with Sales leadership, process owners and Operating Companies to shape demand and build value cases
- Translate requirements into user stories/epics with clear acceptance criteria and a prioritised backlog
- Create and maintain BRDs (or equivalent), covering scope, problem statement, stakeholders, current/future processes, requirements, risks, dependencies and benefits
- Ensure stakeholder alignment, review and sign-off
- Own end-to-end solution design across applications, integrations and data
- Define standards and guardrails (non-functional requirements, security, privacy, controls, resilience and supportability)
- Accountable for Solution Design Documents (SDDs), including architecture, integrations, data flows, roles/permissions, testing approach and support model
- Lead design reviews and approvals with IT, Architecture, Security and Support teams
- Lead end-to-end lifecycle delivery (discover, design, build, test, deploy, hypercare)
- Ensure process integrity, dependency management and risk control
- Define product governance, standards and documentation
- Oversee release readiness, cutover planning and transition to support, including runbooks, KPIs and SLAs
- Ensure robust testing strategy, UAT coordination, defect management and sign-off
- Maintain auditability, data quality and compliance with policies
- Drive adoption through stakeholder engagement, communication and training
- Track usage and measure benefits realisation
- Act as Sales SME across key processes (lead management, opportunities, marketing, quoting, pricing, order creation and sales activities)
- Leverage platforms such as SOFON, Siebel, Microsoft Dynamics and Xait
- Identify opportunities to apply AI to improve efficiency, quality and user experience
- Manage third-party/vendor relationships, including roadmap alignment, performance, commercial governance and issue resolution
- Provide data-driven recommendations on process and solution improvements, trade-offs and investment priorities
- Drive continuous improvement through metrics, feedback and a transparent product operating cadence (e.g. product reviews, roadmap updates, release communications)
- Proven experience owning and evolving business-critical Sales or customer lifecycle products in a multi-country environment
- Strong track record delivering end-to-end change (requirements, design, build, test, release and adoption), including integrations and data
- Experience with CRM/Sales platforms (e.g. Microsoft Dynamics, Siebel, SOFON or similar), including configuration and vendor collaboration
- Strong analytical and decision-making skills, with the ability to assess options, quantify value and recommend clear actions
- Excellent stakeholder management, able to align business, IT and vendors and manage competing priorities
- Skilled in product and solution governance, including scope control, standards, documentation and operational readiness
- Ability to translate business needs into functional requirements, user stories and acceptance criteria
- Commercially minded, with experience building business cases, defining metrics and driving data-led decisions
- Confident communicator and influencer, engaging effectively with both technical and non-technical audiences
- Strong knowledge of Sales processes (e.g. lead-to-order, quoting, pricing, CRM/SFA) and supporting tools (e.g. Xait)
- Familiar with Agile/Waterfall delivery, SDLC, release and change management practices
- Experience using Microsoft tools and modern collaboration platforms; awareness of AI/automation to enhance delivery is desirable
- Continuous improvement mindset, with exposure to data-driven approaches (e.g. Lean methodologies)
- Fluent in English, both spoken and written is essential for this role, with any additional European languages (French, Spanish or German) a distinct plus
- High attention to detail, self-motivated and comfortable working in ambiguous environments
- Willingness to travel as required
In return for your commitment, you can expect
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
