Group Head of IT Service Management
London, England, United Kingdom Other Posted 1 hour ago
We are on a mission to become the leading international force in residential property management. What we do matters to billions of people in their everyday lives.
Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.
In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.
By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.
Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.
As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers.
If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together.
About The Role
This role is responsible for the performance and continuous improvement of IT service delivery across all of Odevo’s markets. The Group Head will directly line-manage the market Shared IT Service leads, driving high levels of service quality, operational efficiency, and customer satisfaction. Automation and AI will be central levers to ensure IT services scale with a rapidly growing global business.
The role works closely with Group and Market leadership, to understand business needs and ensure services are aligned and delivering value and collaborates with the Group Infrastructure Lead, Enterprise Architect, Head of DevOps, and market Product leads to ensure a joined-up approach to technology delivery.
This is a strategic leadership role. You will set the long-term direction for IT service management across the Group and ensure our capabilities continue to evolve in line with Odevo’s growth ambitions.
Key responsibilities
People leadership
You are an organisationally savvy leader who knows how to engage at every level, equally comfortable presenting to a board as you are rolling up your sleeves with a technical team. You have a natural ability to influence and guide stakeholders, and you can translate complex problems into clear, accessible language for any audience.
You think in both the long and the short term, balancing strategic ambition with sharp attention to detail. Intellectually curious and driven by outcomes, you thrive in cross-functional environments and take pride in helping others succeed. You’re well organised, self-motivated, and comfortable working autonomously in a fast-moving international business - and you’re ready to travel regularly across Odevo’s markets to make it happen.
Required Experience And Technical Competency
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Residential real estate is the world’s largest asset class, and for most families, buying a home is the single biggest financial decision they will ever make. For too long, residential property management has fallen short of homeowners' and residents' expectations, and the industry is ready for change. Odevo was formed to make that change happen.
In just six years, Odevo has grown more than 70-fold, establishing us as the leading international player. We are more than 12,000 people across the US, the UK, the Nordics, Germany, Spain, Portugal, Mexico, and Italy building Odevo. Together, we aspire to break new ground through innovation and cultivate a workplace where we help each other succeed, where ideas matter more than titles, and where kindness is a strength.
By combining the power of people and technology, we set a new standard for how homes are managed. Our technology-enabled services simplify living for residents and create a better experience for property owners and boards.
Our ambition is to continue our fast-growing journey through new customers, service expansion, and by partnering with great companies that share our mindset and ambition, both in existing and new markets.
As we continue to grow, we stay true to who we are, challenge unnecessary bureaucracy, and keep decision-making close to our customers.
If you share our mindset and ambition, we’d love you to join us and help accelerate our mission together.
About The Role
This role is responsible for the performance and continuous improvement of IT service delivery across all of Odevo’s markets. The Group Head will directly line-manage the market Shared IT Service leads, driving high levels of service quality, operational efficiency, and customer satisfaction. Automation and AI will be central levers to ensure IT services scale with a rapidly growing global business.
The role works closely with Group and Market leadership, to understand business needs and ensure services are aligned and delivering value and collaborates with the Group Infrastructure Lead, Enterprise Architect, Head of DevOps, and market Product leads to ensure a joined-up approach to technology delivery.
This is a strategic leadership role. You will set the long-term direction for IT service management across the Group and ensure our capabilities continue to evolve in line with Odevo’s growth ambitions.
Key responsibilities
People leadership
- Line-manage the Shared IT Service leads across all markets, providing clear direction, support and performance management
- Build and develop a high-performing international team, with clear goals, accountability, and career development paths
- Foster a culture of continuous improvement and cross-market collaboration
- Build strong relationships with key stakeholders and maintain proactive communication across both BAU and technology change
- Ensure key business messages are understood across the IT team
- Develop a deep understanding of how the business operates across each market, its strategies and key objectives
- Identify challenges and opportunities to add business value through technology
- Define a Group IT Service Management strategy, setting the direction for how IT services will support business objectives and create value across all markets
- Develop IT budgets, oversee asset management and procurement governance
- Define and govern Group-wide ITSM standards, processes and tooling, ensuring consistency while accommodating legitimate market variation
- Support portfolio governance, ensure service management resources are allocated to key projects, and manage key Group IT vendor relationships
- Oversee Shared IT Services teams delivering employee IT services across all markets, monitoring KPIs, SLAs and customer feedback
- Proactively drive improvement actions, automation and AI adoption
- Lead the response to major global IT or security incidents
You are an organisationally savvy leader who knows how to engage at every level, equally comfortable presenting to a board as you are rolling up your sleeves with a technical team. You have a natural ability to influence and guide stakeholders, and you can translate complex problems into clear, accessible language for any audience.
You think in both the long and the short term, balancing strategic ambition with sharp attention to detail. Intellectually curious and driven by outcomes, you thrive in cross-functional environments and take pride in helping others succeed. You’re well organised, self-motivated, and comfortable working autonomously in a fast-moving international business - and you’re ready to travel regularly across Odevo’s markets to make it happen.
Required Experience And Technical Competency
- Bachelor’s degree, preferably in a technical discipline, or equivalent experience
- Minimum of ten years’ experience in IT Service Management, with at least five in a senior leadership role
- ITIL Foundation certified or higher; strong working knowledge of ITSM frameworks and best practice
- Experience with both waterfall and agile project approaches
- Solid understanding of information security principles and GDPR compliance
- Proven track record of leading distributed, international teams and managing IT service delivery across multiple geographies
- Fluent in English, written and verbal; able to present confidently to senior executives and technical audiences
- Professional growth - to work with the most talented developers in the industry.
- Modern technology - we invest in the latest technologies and tools and encourage our team members to share their ideas and take ownership of their work.
- Innovation - to work on exciting projects that push the boundaries of our industry and make a real impact.
- Commitment to quality - a dynamic and forward-thinking company that values profitable and long-term product development.
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