Funeral Director

About the role:

What if your next role gave you the opportunity to lead with compassion while making a lasting difference during one of life's most important moments?

At Lincolnshire Co-op, our Funeral Services are about far more than delivering exceptional funerals.

We're here to support families with care, professionalism and understanding from the very first conversation through to the final farewell. Every interaction is an opportunity to provide reassurance, build trust and create a meaningful experience that families will remember for years to come.

As a Funeral Director, you'll be at the heart of that journey. You'll lead funeral arrangements from start to finish, supporting families with empathy while ensuring every service is delivered with dignity, respect and the highest professional standards. Alongside caring for clients, you'll inspire colleagues, oversee funeral services and help maintain the exceptional reputation of our Funeral Services across the communities we serve.

No two families are the same, and no two days are either.

One day you could be meeting with a family to plan a deeply personal farewell. The next, you'll be leading a funeral service, coordinating with celebrants and crematoria, supporting your team, or ensuring every legal and operational detail has been completed to the highest standard.

This is a role that combines compassionate client care with confident leadership. You'll balance emotional support with organisation, decision-making and attention to detail, ensuring every funeral is delivered seamlessly while helping colleagues perform at their very best.

• Guide families through every stage of arranging a funeral, providing expert advice, reassurance and compassionate support.
• Lead funeral services with professionalism and dignity, ensuring every detail reflects the wishes of the family.
• Inspire and support Funeral Operatives and colleagues, providing leadership before, during and after every service.
• Coordinate with internal teams and external organisations to deliver seamless, personalised funeral arrangements.
• Ensure legal, regulatory and operational standards are consistently met while maintaining accurate records and documentation.
• Build trusted relationships within your local community while helping families create meaningful and memorable farewells.

Please refer to the downloadable job description available on this page for full details of the role.

INDMP

About You

This role is ideal for an experienced Funeral Director or Funeral Arranger who's passionate about supporting families with compassion, professionalism and care.

You'll bring previous experience within the funeral profession and be confident guiding families through every stage of the funeral journey. Whether you're arranging a personalised farewell, leading a funeral service or supporting colleagues, you'll understand the importance of balancing empathy with exceptional attention to detail.

A nationally recognised qualification in Funeral Directing would be a fantastic bonus, but it's not essential. What matters most is your experience, your values and your commitment to delivering outstanding care.

The experience and qualities you'll bring:

• Have a strong understanding of the funeral process and can confidently support families through every stage with compassion and professionalism.
• Take pride in delivering exceptional customer service, building trusted relationships and helping families feel supported from beginning to end.
• Lead by example, communicating with warmth, integrity and respect while supporting colleagues and maintaining high professional standards.
• Are highly organised, with excellent administration, IT and attention to detail, ensuring every arrangement is delivered accurately and seamlessly.
• Are comfortable working with the deceased and understand the importance of providing dignified, reverent care at every stage of the funeral journey.
• Hold a full UK driving licence and have access to your own vehicle, as you'll regularly travel across our trading area.

As part of this role, you'll also introduce families to our funeral plans where appropriate. As this is an FCA-regulated activity, successful candidates will complete our vetting process, including identity verification, criminal background, reference and credit checks, which are carried out by our partner organisation, Ecclesiastical.

Every farewell tells a unique story, and as a Funeral Director you'll help families create a service that truly honours the life of their loved one.

You'll be the reassuring presence families rely on, leading every stage of the funeral journey with empathy, professionalism and confidence. At the same time, you'll support and inspire your colleagues, ensuring every funeral is delivered to the exceptional standards our communities have come to expect from Lincolnshire Co-op.

The care and leadership you provide won't just shape the funeral itself – they'll leave families with lasting reassurance that their loved one received the very best care. 

Alongside the opportunity to build a rewarding career where your work genuinely matters, you'll enjoy:

• Up to 30 days' annual leave (pro rata), including bank holidays.
• A pension scheme with up to 12% employer contributions.
• Generous colleague discount across our family of businesses.
• An annual discretionary colleague bonus in recognition of your contribution.
• Wellbeing support and opportunities to get involved in community initiatives.

We're proud to be an Investors in People – Platinum employer, recognising our commitment to helping colleagues develop rewarding, long-term careers. 

This is more than a leadership role. It's an opportunity to support families through one of life's most important moments while leading your team with compassion, professionalism and care.

If you're looking for a career where your experience can make a genuine difference every single day, we'd love to hear from you.

About Us

From a single store in 1861 we have grown to be one of the most successful co-operatives in the UK. We’re proud to be able to offer a wide range of services from across our family of businesses. From Food Stores and Pharmacies to Post Offices and Support Services, we’re a growing society made up of over 220 outlets and nearly 3,000 colleagues.

We're owned by our members, the people of Lincolnshire and surrounding counties, and have been for more than 160 years! Communities are at the heart of everything we do and motivates us to deliver more than great customer service. We support them by sharing dividend with our members, investing in new and improved services, raising money for charity through our Community Champion scheme, supporting local schools and so much more! Find out more about us, our purpose and wonderful colleagues here.

We work together as a Society and are committed to ensuring our recruitment process is barrier free and as inclusive as possible for everyone. If you need any adjustments, would like us to do anything differently during the interview or would like to get in touch with us about anything else, please contact our Recruitment team on (01522) 533316, or alternatively you can email careers@lincolnshire.coop.

We may choose to close our vacancies in the event that we receive a high volume of suitable applications, so we encourage all candidates to apply as soon as possible.