Global Director - Quality & Risk

What This Job Involves

The Quality & Risk Director serves as a strategic quality leader responsible for shaping the account's reputation and driving quality culture transformation. This role oversees the implementation, maintenance, and continuous improvement of comprehensive Quality & Compliance Programs. The position requires extensive collaboration with client quality units, account teams, and third-party vendors to ensure regulatory compliance, audit readiness, and superior service delivery performance that meets contractual obligations and industry standards.

Your day-to-day tasks will include

• Strategically develop, implement, and direct quality programs including non-conformance investigations, CAPAs, training compliance, and vendor qualifications to ensure deliverables meet or exceed expectations
• Manage third-party vendor compliance programs encompassing qualification processes, quality agreements, audits, and performance monitoring
• Interface directly with client quality personnel to ensure adherence to established Quality Agreements and proper documentation and guidelines
• Develop trend analysis reports and maintain comprehensive infrastructure and compliance documentation to support regulatory requirements and audit readiness
• Supervise, mentor, and train team members while collaborating with account-wide teams to share learnings, successes, and best practices
• Ensure proper implementation of JLL's Quality Management System and ISO 9001:2015 requirements
• Prepare and submit periodic account status reports related to Quality Programs and continuously improve processes to enhance client satisfaction

Physical Demands and Work Environment

• Office environment with standard business hours and occasional extended hours during audits or critical projects
• Frequent computer use requiring proficiency with multiple software applications and quality management systems
• Regular meetings and presentations requiring clear verbal and written communication
• Occasional travel to client sites, vendor facilities, or other JLL locations may be required
• Ability to work in a dynamic team environment with minimal supervision
• May require working in regulated manufacturing environments following safety protocols

Required Qualifications

• Bachelor's degree in business management
• Minimum 15 years of experience in quality engineering, facilities design, and production/facility operations (strong related experience may substitute for degree)
• Proven experience in strategic quality and regulatory leadership for facilities from operations, facilities, and maintenance perspectives
• Thorough understanding of international regulations as they relate to facilities, utilities, equipment, and laboratories supporting drug product manufacturing
• Direct experience working in an Global Real estate industry in quality assurance or quality control capacity with solid regulatory background
• Strong knowledge of ISO 9001:2015 standard requirements and implementation
• Proven leadership skills to effectively direct and sustain compliant, ethical, and quality culture environments
• Demonstrated excellent internal and external customer service experience with proven track record
• Knowledge of Quality Engineering techniques including investigations, root cause analysis, CAPAs, audit programs, vendor qualification, and change control processes

Preferred Qualifications

• Working knowledge of Quality Management Software
• Proficiency in Microsoft Office applications, particularly Excel, Word, and PowerPoint for report preparation and data analysis
• Experience with technical report preparation and analysis for regulatory compliance and contractual responsibility verification
• Strong oral and written communication skills with ability to interface effectively across all management levels and diverse technical/non-technical customer base
• Self-motivated and detail-oriented professional comfortable working independently with minimal supervision