Global Program Manager [AQ-18426]

In this role, you will work closely with Sales, Partner Managers and a broad range of cross-functional teams to manage Marketplace opportunities, support deal approvals, maintain pipeline visibility and deliver key business projects. You will combine strong programme and operational management skills with data analysis and reporting, using tools such as Excel, Salesforce/CRM and Power BI to provide accurate insights and support business decisions.

As this is a global role, flexibility in working hours is required to support stakeholders across different time zones.

You Will

• Review and manage Marketplace opportunity submissions, providing guidance on deal structures and approval requirements.
• Communicate regularly with Sales teams and Partner Managers to ensure consistent application of processes and policies.
• Ensure transactions comply with client’s internal revenue recognition policies and operational guidelines.
• Communicate approval decisions to Sales Account Teams and Partner Managers.
• Review the Marketplace pipeline and identify opportunities suitable for Marketplace procurement.
• Update and maintain Salesforce/CRM records, including identifying deals with Enterprise Agreements and ensuring strong data hygiene to support accurate Power BI reporting and dashboards.
• Use Excel, including VLOOKUP and other reporting techniques, to analyse data and support operational decision-making.
• Implement project plans and manage enhancements, business processes and queries relating to Salesforce and other associated applications.
• Track progress and follow through to completion on product listings across Cloud Marketplaces.
• Prepare communications for Sales and management, including recurring newsletters covering in-quarter deal status, deal wins and relevant resources.
• Work with the Credit Team to monitor Azure Marketplace private offers and request new private offers when required for one-time payments.
• Monitor contract end dates and ensure private offers are closed at the end of the third contract year or when the relevant contract ends.
  
  

As Part Of The Wider Team, You Will Also Provide Operational And Administrative Support To Help Ensure The Smooth Running Of The Programme. This Will Include

• Creating and maintaining online forms using Microsoft Forms.
• Supporting the onboarding of new hires by adding them to distribution lists, recurring meetings and system accounts.
• Managing Microsoft Teams members, channels and access.
• Monitoring the team Outlook mailbox and directing enquiries to the appropriate team for follow-up or action.
• Managing and curating Sales collateral and enablement materials on internal platforms
• Maintaining team organisation charts and presentation materials.
• Acting as the primary liaison between client and the external content design vendor for presentation requests, including communicating priorities for urgent or overnight projects, reviewing instructions for clarity and notifying requestors when work is complete.
• Supporting general Sales operations, responding to support requests and helping resolve issues in a timely and professional manner.
  
  

The Successful Candidate Will Have

• Strong experience using Microsoft Excel, VLOOKUP and Power BI or similar reporting and data-visualisation tools
• Experience working with Salesforce, CRM systems or other enterprise platforms, ideally with experience producing or maintaining CRM reports.
• Strong project management skills, with the ability to document processes, implement tasks, track progress and follow through to completion.
• Excellent organisational skills and a high level of attention to detail.
• Strong written and verbal communication skills, with the confidence to communicate with stakeholders at different levels and across different functions.
• Experience working with Microsoft 365, particularly Outlook, Microsoft Teams and Microsoft Forms. Experience with Slack or similar collaboration tools is also beneficial.
• A proactive, flexible and solutions-focused approach, with a willingness to consider new ideas and adapt to changing business requirements.
• The ability to multitask, prioritise competing deadlines and work independently while also being a strong team player.
• A customer-service-oriented approach and a commitment to providing accurate, timely and professional support.
• Experience supporting Sales teams, managing operational queries or working with processes and business systems.
• The ability and willingness to work flexibly across different time zones to support a global team.
  
  

Education

A Bachelor’s degree or equivalent relevant work experience in a related field is preferred.

Client Description

A multinational cloud-based software company specialising in a series of products designed to drive creative innovation across multimedia. Used by millions around the world for personal and professional use across all industries.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.