Graduate Device Lifecycle Management (DLM) Engineer

Licensed sponsor Merthyr Tydfil Full-time Posted 2 days ago

If you need support in completing the application or if you require a different format of this document, please get in touch with at UKI.recruitment@tcs.com or call TCS London Office number 02031552100 / +44 204 520 2575 with the subject line: “Application Support Request”.

Please be aware that travel to other BT sites may be required based on business/project requirements. Applicable travel expenses/allowances will be provided as per company policy.

Careers at TCS: It means more

TCS is a purpose-led transformation company, built on belief. We do not just help businesses to transform through technology. We support them in making a meaningful difference to the people and communities they serve - our clients include some of the biggest brands in the UK and worldwide. For you, it means more to make an impact that matters, through challenging projects which demand ambitious innovation and thought leadership.

The Role: Onsite Support Engineer

Your responsibilities

Device Lifecycle Management : Handle queries, escalations, and end-to-end lifecycle management for devices at the designated site.
Desk-Side IT Support: Provide onsite support for users for laptops, desktops, and general IT issues.
Laptop/Desktop Troubleshooting: Perform basic to advanced troubleshooting of hardware, OS, and application-related issues.
Device Build & Deployment: Build, configure, and support laptops/desktops as per corporate standards.
Peripheral Requests & Inventory Management: Manage IT peripheral requests, stock levels, and replenishment activities.
Site IT Point of Contact: Act as the primary IT contact for key hub locations, ensuring timely support and communication.
User Lifecycle Support: Support new starter onboarding, leaver processes, and asset return workflows.
Executive Support: Provide priority IT support to senior leadership and executive users.
Meeting Room Support: Support MS Teams-enabled meeting rooms, audio-visual equipment, and meeting-room IT infrastructure.
Surface Hub Support: Provide assistance and troubleshooting for Microsoft Surface Hub devices.
Leaver Asset Collection: Collect laptops/PCs from leavers and maintain them appropriately in stock.
OEM Warranty & Repairs: Raise and manage support tickets with OEMs for in-warranty laptops, headsets, monitors, and related devices.
Office Tech Support: Provide general IT support for office equipment, print services, and workplace technology.
Stock Management: Updated on the current stock status (Laptops, Peripherals, Monitors) weekly.

Your Profile

End-user computing, Asset Management, SNOW, Autopilot, Windows 11 Migration, Office 365 stack, Basic Intune or similar tool knowledge.

Essential skills/knowledge/experience

Graduate Trainee or 2 Years experience

Desirable skills/knowledge/experience

Deskside Support engineer

Rewards & Benefits

TCS is consistently voted a Top Employer in the UK and globally. Our competitive salary packages feature pension, health care, life assurance, laptop, phone, access to extensive training resources and discounts within the larger Tata network.

We offer health & wellness initiatives and sports events; we are the proud sponsor of the London Marathon.

Diversity, Inclusion and Wellbeing

Tata Consultancy Services UK&I is committed to meeting the accessibility needs of all individuals in accordance with the UK Equality Act 2010 and the UK Human Rights Act 1998.

We welcome and embrace diversity in race, nationality, ethnicity, disability, neurodiversity, gender identity, age, physical ability, gender reassignment, sexual orientation. We are a disability inclusive employer and encourage disabled people to apply for this role.

As a Disability Confident Employer, we offer an interview to applicants with disabilities or long-term conditions who meet the minimum criteria for the role. Please email us at UKI.recruitment@tcs.com if you would like to opt in.

If you are an applicant who needs any adjustments to the application process or interview, please contact us at UKI.recruitment@tcs.com with the subject line: “Adjustment Request” or call TCS London Office 02031552100 / +44 204 520 2575 to request an adjustment. We welcome requests prior to you completing the application and at any stage of the recruitment process.

Next Steps:

Application Process

1. Online application: You can apply directly through LinkedIn/ by uploading your CV. In case you wish to submit your application via another format like audio/video, please, contact - UKI.recruitment@tcs.com

2. Skill-Based discussion: This will be a level 1 interview with the project team, it can be via video or in-person. Details will be confirmed by your recruiter.

3. Managerial discussion: This discussion will focus on behavioural aspects and person-organisation fit.

4. HR Discussion: This will be with one of the members of the HR team and will cover your career journey, aspirations for growth, compensation and any other questions you may have

Beware of Fraudulent offers

This is to notify you that TCS does not ask for any sort of payment or security deposit from candidates at any stage of the recruitment process. The firm never sends out job offers from free internet email services like Gmail, Yahoo Mail, and so on. TCS has not authorised any third-party company to collect money on their behalf. As a vigilant job seeker, beware of fraudulent recruitment activity and protect your interests! You can write to UKI.recruitment@tcs.com to report any fraudulent activity.

Due to the high volume of applications, we will be unable to contact each applicant individually on the status of their application. If you have not received a direct response within 30 days, then it should be deemed unsuccessful on this occasion.

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