Head of Aftersales

Head of Aftersales – JLR North London

Want to be the best you can be? It's what drives us too. 

Reporting to the Head of Business  you will be responsible for the growth and development of the Aftersales operation at JLR Chester. You will have previous extensive experience in Aftersales with excellent communication and organisational skills with strong leadership skills and evidence of delivering outstanding customer service.

What we can offer you 

• Enjoy 33 days of annual leave (including bank holidays) to rest and recharge
• Save money every day with our exclusive retail discounts
• Drive a great deal with discounts on new and used cars, plus servicing offers
• Plan for the years ahead with our company pension scheme
• Balance home and work with our industry-leading family-friendly policies designed to help you spend more time with the people that matter
• Commute for less with our cycle-to-work scheme
• Prioritise your wellbeing with dedicated support for you and your family
• 24/7 access to healthcare professionals, ensuring you get the expert advice you need quickly and easily
• Make a difference with a paid day to volunteer in your community
• Invest in your future  with our company share purchase plan
• Earn financial rewards when you refer a friend to join the team
• Keep learning and growing with our training and development opportunities for everyone.
• Life assurance with the option to increase cover
• We’re open to flexible working options – just ask

What you’ll do day to day 

• Lead the overall Aftersales operation, ensuring profitability, operational efficiency, and exceptional customer satisfaction.
• Deliver departmental budgets and financial targets through effective cost control, revenue growth, and customer retention initiatives.
• Monitor and improve key performance indicators including labour sales, parts sales, workshop efficiency, technician productivity, warranty performance, retention rates, and customer satisfaction.
• Maximise workshop productivity, utilisation, and labour sales through effective resource planning and process management.
• Ensure customers receive a premium experience, resolving complex concerns and promoting a culture of ownership and first-contact resolution.
• Maintain compliance with manufacturer standards, warranty requirements, health & safety regulations, GDPR, FCA requirements, and company policies.
• Develop and implement business plans, process improvements, and growth strategies aligned with business and manufacturer objectives.
• Identify and deliver new revenue opportunities while supporting future developments, including electrification, digital retailing, and evolving customer expectations.
• Work collaboratively with manufacturer and internal stakeholders to drive performance, customer satisfaction, and continuous improvement.
• Lead departmental teams to achieve operational excellence, commercial success, and compliance standards.

Helpful skills and qualifications 

• Proven experience in a senior Aftersales leadership role within a franchised automotive environment.
• Strong commercial acumen with a track record of delivering profitable growth.
• Experience leading large multi-functional Aftersales teams.
• Excellent stakeholder management and communication skills.
• Strong understanding of workshop operations, parts, warranty, and customer experience metrics.
• A customer-first approach with the ability to inspire and motivate teams.
• Experience working with premium or luxury automotive brands would be advantageous.
• A passion for developing people and building high-performing teams.

Don’t worry about ticking off every single skill here − if you care about delivering great experiences as much as we do, we want to hear from you.

Be part of something big 

Group 1 Automotive is on an exciting growth journey. We are home to over 7000 colleagues dedicated to providing exceptional customer service, with 114 dealerships in the UK, representing 21 brands at the forefront of automotive retail.

But you don’t need to love cars to work with us - just need to share our mission to create outstanding and trusted experiences for our customers, our partners, and our people

Our Values

At Group 1 Automotive we pride ourselves on our five core values that are incorporated in all we that do.

Respect - Integrity - Transparency - Teamwork – Professionalism 

These are the principles that every member of our team lives by, whether that be business functions, customer interactions, how we interact with the local community and even how we view