Homeless Accommodation Officer x2- CMB2706e

Salary: £33,119 to £33,673 per annum

Hours: 37 hours per week.

Please note, this role may from time to time require working shifts, weekends, and providing overnight cover in emergencies as part of a wider 24-hour homelessness accommodation service. Additional payments will be made where this is the case.

Location: West Cumberland

Contract: Permanent

About This Opportunity

We are looking for two homeless accommodation officers to join our Homeless Accommodation Service, with a particular focus on supporting the Council’s dispersed emergency temporary accommodation across West Cumberland.

These roles will help ensure that households placed in temporary accommodation receive a safe, responsive and high-quality service while we support them to move on into more settled accommodation.

Working across a portfolio of dispersed temporary accommodation, you will:

• Provide housing-related support to individuals and families experiencing homelessness, helping them sustain their temporary accommodation and progress towards suitable longer-term housing
• Undertake regular welfare, support and accommodation visits, identifying needs, risks and any issues requiring further intervention
• Complete assessments and support planning focused on rehousing, health and wellbeing, and work closely with Housing Options / Homelessness and DASA colleagues and other internal and external partners
• Monitor accommodation standards, identify and report repairs, complete relevant health and safety checks and help ensure properties remain safe and suitable
• Support the effective management of temporary accommodation, including assisting with placements, move-ins, move-ons and preparing accommodation for re-let
• Respond appropriately to incidents, emergencies and concerns affecting residents or accommodation provision
  
  

The posts will be primarily focused on dispersed emergency temporary accommodation across West Cumberland and will not routinely form part of the 24-hour rota operated within our Carlisle-based accommodation schemes. However, as part of the wider service. Postholders may occasionally be required to provide cover within the Carlisle schemes, including evenings, weekends or overnight shifts where operationally necessary.

This is a varied role where you will work independently across different locations while also being part of a wider team committed to improving outcomes for people experiencing homelessness.

Who We’re Looking For

We are looking for people who are confident working with individuals and families who may be experiencing difficult or changing circumstances, and who can combine a supportive approach with effective accommodation management.

You will need to be organised, able to manage your own workload across a dispersed portfolio and comfortable working with a range of partners to resolve issues and support positive move-on.

We’re also looking for individuals who embody our organisation's core values: ambitious, collaborative, compassionate, empowering, and innovative. We believe in the power of these values to drive positive change, deliver excellent public services and shape a better future for our communities. We’re also about potential over perfection and we can help you grow in the role and thrive in your career.

Be sure to take a look at the post specification (below) for the essential criteria for this role.

Contact

For more information about the role or to arrange an informal chat prior to your application, please contact Tammie Rhodes by email at Tammie.Rhodes@cumberland.gov.uk

DBS Checks

This role requires a DBS check. The level of check for this role is: Enhanced DBS check with a Children’s and Adults Barred List check.

Please note this role involves working in regulated activity with adults and Children. It is an offence for people who are barred from working in regulated activity to apply for roles that require them to work unsupervised with adults and Children.

Guaranteed Interviews

We offer a guaranteed interview to the following applicantsas long as your application can demonstrate you meet the essential criteria for the role.

• Those who consider themselves disabled as defined by the Equality Act 2010
• Those in care or who have left care and are aged 24 and under
• Those who identify as a member of the British Armed Forces community (service leavers, veterans, their partners or spouses, reservists, cadets).
  
  

If you meet one or more of the criteria above, and wish to be considered for this scheme, select 'yes' to the appropriate question during your application. Find out more.

Diversity, Inclusion & Adjustments

We’re dedicated to enhancing the diversity of our workforce and we encourage applications from individuals of all backgrounds. That’s why we’re a proud Disability Confident Leader and also an Age Friendly Employer – to provide opportunities for everyone to thrive.

If you need any reasonable adjustments to participate in the recruitment process, please let either the hiring manager or our Resourcing Team know by emailingResourcing@Cumberland.gov.uk. While adjustments aren’t always guaranteed, we’ll always listen and we’ll try our best to accommodate your needs.

Application and Interview information

Easily apply by submitting your CV and answering a few short questions

• Closing date: 25/10/2026
• Interview date:TBC
  
  

Please note this role may close early subject to demand. If you’re interested in applying, you should apply well before the advised closing date. We cannot accept applications once the role has closed.

Please Read The Supporting Information

• Post Specification
  
  

Please also refer to our Careers site to find out more:

• Our Staff Benefits
• Candidate Support
• About Cumberland Council