Hospitality Manager

Job Description

• Job Title: Hospitality Manager
• Location: Dundas Castle, South Queensferry, EH30 9SP
• £Competive Salary + with up to 10% Bonus
• 40 Hours / 5days over 7days with flexibility with working hours, including evenings and late finishes
• Own transport is also essential given the location of Dundas Castle

Job Introduction

At Dundas Castle, every wedding, celebration and corporate event is an opportunity to create something memorable. Heritage Portfolio is looking for a passionate Hospitality Manager to bring these occasions to life, combining outstanding service with the personal touches that make every guest feel special.

This is a hands-on role for someone who loves the energy of live events and takes pride in seeing careful planning come together beautifully. With around 80% of your role focused on operations, you’ll be close to the action, leading your team through service, working with our Event Design Team and castle partners, and making sure every detail is considered, from the first preparations to the final farewell.

Working closely with the General Manager, you’ll also help shape the success of the business. You’ll develop a confident, motivated team, build trusted client relationships and bring fresh ideas to our events offering, balancing creativity and quality with strong commercial awareness.

You’ll bring experience in high-quality hospitality or event operations, a calm approach when priorities change and a natural ability to inspire those around you. Above all, you’ll share our belief that remarkable hospitality goes beyond the food we serve, it’s about how we make people feel.

What You'll Do:

• Work with the General Manager, Venue Cluster Manager and client to develop a calendar of events beyond core venue bookings.
• Deliver services in line with contractual commitments, managing costs effectively while maintaining quality and profitability.
• Maintain quality control, health and safety and hygiene standards, ensuring compliance with company policies, client requirements and statutory regulations.
• Lead and support the team, providing clear operational guidance and prioritising workloads to meet business objectives.
• Support the General Manager with recruitment, induction, training and performance management to develop a skilled and motivated team.
• Build strong, lasting client relationships and represent Heritage Portfolio at client meetings to support a successful long-term partnership.
• Ensure the venue is consistently presented to a high standard for site visits, participating alongside the client as required.

For a full list of responsibilities please view the attached job description

What You Bring:

Essential

• Previous bar experience/ management required - minimum 2 year required
• A passionate interest in the catering industry – knowledge of current trend and interest in the hospitality world
• Demonstrable experience in a high-volume and high-quality hospitality operations
• Manage multiple workloads and shifting priorities and exhibit g strong planning skills
• Deliver excellence in operational service standards and customer satisfaction
• Demonstrate resilience when faced with multiple business challenges
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set, standards and operate to performance criteria, for example health and safety, hygiene
• Ability to motivate a team of mixed abilities and personalities
• Competent in the use of use of Microsoft Word, Excel, Power point and Outlook

Desirable

• Experience and understanding of events costing and design of events
• Personal Licence holder
• Food Safety Level 3 and FAW qualifications

What we offer:

Working with Sodexo is more than a job; it’s a chance to be part of something greater. You’ll belong in a company and team that values you for you; you’ll act with purpose and have an impact through your everyday actions; and you’ll be able to thrive in your own way. In addition, we also offer a range of resources, rewards and benefits for our colleagues and their families:

• Unlimited access to an online platform offering mental health and wellbeing support.
• Employee Assistance Programme to help with everyday issues or larger problems where you may need additional support, including legal and financial advice, support with work related issues or personal issues such as bereavement.
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services.
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card.
• Money Insights and financial benefits via the Salary Finance Platform.
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools.
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit.
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities.
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied.

Ready to be part of something greater? Apply today! Career progression for the caring profession.

Sodexo reserves the right to close this advertisement early if we are in receipt of a high volume of applications.

About Sodexo

At Sodexo, our purpose is to create a better every day for everyone to build a better life for all. As the global leader in services that improve the Quality of Life, we operate in 55 countries, serving over 100 million consumers each day through our unique combination of On-Site Food and FM Services, Benefits & Rewards Services and Personal & Home Services.

We are committed to being an inclusive employer. We are a forces friendly employer. We welcome and encourage applications from people with a diverse variety of experiences, backgrounds, and identities. We encourage our employees to get involved with our Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability network, So Together, Generations and Origins.

Sodexo Disability, Ability network, So Together, Generations and Origins.

We’re a Disability Confident Leader employer. We’re committed to changing attitudes towards disability, and making sure disabled people have the chance to fulfil their aspirations.

Click here to read more about what we do to promote an inclusive culture.