Housing Assistant TAFF204R

We are looking for a proactive, resilient and customer-focused Housing Assistant who thrives in a fast-paced environment and is committed to delivering excellent service to our communities. You will take ownership of your work, embrace challenges and be able to balance competing priorities while maintaining a high standard of service.

You will be solutions-focused, adaptable and willing to work collaboratively with colleagues, residents and partner agencies to achieve positive outcomes. You'll be comfortable making decisions, managing a varied caseload and responding to changing demands. We are looking for someone who demonstrates initiative, remains focused during busy periods and is willing to step up and support colleagues and the wider team when required.

What you’ll do…

Work with colleagues and tenants to support our aim of sustainable tenancies through dispute resolution and promoting community safety. Importantly, you will be passionate about people and go above and beyond to enable tenants to feel safe in their homes and enjoy where they live.

What you'll bring to the role...

• A great team player and communicator at all levels
• Committed to excellent customer service
• Open, authentic and accepting of change
• Resilient and ability to respond positively to conflict
• Completely committed to delivering a service that respects and responds to diverse requirements and needs
• Ability to effectively utilise technology to improve performance
• Previous experience of working in a related environment
• Excellent administrative, communication and numerical skills
• Proven track record of managing spreadsheets/databases/ filing systems
• An understanding of Social Housing policy and procedure
• Proven ability to proactively manage and continuously reprioritise a varied workload in response to changing demands, urgent issues and incoming work, taking ownership and using sound judgement to ensure priorities are delivered

Other useful information

We welcome any questions in advance of an application, or if there is something that matters to you and we haven't covered in the job pack, then please get in touch with Jade Richards at jade.richards@taffhousing.co.uk

Full details of the role can be found in the job pack - Housing Assistant Job Pack

Closing Date: Thursday, 22nd October 2026

Interview Date: To be confirmed.

We are committed to building a diverse and inclusive workplace that reflects the community we serve, and we actively encourage applications from all backgrounds. To find out more about Taff and view all our current vacancies, please click here - Jobs - Taff Housing Association

Please complete the Equal Opportunities form as part of your application -  Equal Opportunity form. This information is essential for us to monitor and promote equality and diversity throughout our recruitment process. Your responses will remain confidential and used only for reporting purpose.

Application Guidance - Hints & Tips for Applying

If you’re interested in this opportunity and believe you have the skills and experience we’re looking for, please click apply now to complete the online application form. We look forward to learning more about you!