Human Resources Manager (ER) [AQ-21358]

Are you ready to take the next step in your HR career and thrive in a role where no two days are the same? This is an opportunity to manage a varied Employee Relations (ER) caseload, provide people-focused solutions, and contribute to meaningful change across the business. You’ll join a supportive team, gain exposure to regional work, and help shape a positive employee experience across the UK.

The role focuses on providing high-quality, consistent Employee Relations support across the UK. You will advise managers and leaders on a wide range of ER matters, including investigations, performance management, disciplinary and grievance cases, while ensuring compliance with UK employment law and internal policies.

Key Responsibilities

• Provide advice, coaching and support to managers and leaders across the full range of Employee Relations matters, proactively identifying trends and recommending solutions.
• Independently manage ER cases, including workplace investigations, disciplinary and grievance processes, misconduct and performance management, from intake through to resolution.
• Support organisational change initiatives and provide ER guidance throughout periods of transformation.
• Maintain up-to-date knowledge of UK employment legislation, regulatory requirements, HR policies and best practice to ensure compliance and minimise risk.
• Build trusted relationships with stakeholders and provide practical solutions aligned with business needs and organisational goals.
• Partner with the in-house Legal team on complex cases and risk matters where appropriate.
• Analyse ER trends and data to identify risks, support proactive interventions and recommend improvements to policies and processes.
• Deliver training and guidance to managers on ER topics, encouraging early intervention and a high-performance culture.
• Contribute to the development and improvement of HR processes, tools and KPIs to enhance efficiency and service delivery.
• Support wider HR projects and collaborate with the team while managing multiple priorities and a varied ER caseload.

About You

You are an experienced HR professional with a strong focus on Employee Relations. You enjoy working in a fast-paced, evolving environment and are comfortable navigating ambiguity and supporting teams through change.

You Will Bring

• At least 6 years of dedicated Employee Relations experience.
• A Bachelor’s or Master’s degree in Human Resources or a related field, or equivalent professional experience.
• Strong expertise in UK employment law, employment practices and Employee Relations best practice. Experience with other countries is a plus.
• Proven experience independently managing complex workplace investigations, disciplinary actions, grievances, misconduct and performance management cases through to resolution.
• Strong ability to interpret legislation, assess risk and ensure compliance with company policies and regulatory requirements.
• Experience advising and coaching managers and leaders on complex people matters.
• Excellent communication, collaboration, relationship-building and influencing skills.
• A proactive, positive and solutions-focused mindset, with the ability to identify and remove roadblocks.
• Strong analytical skills and confidence working with data, reporting and ER metrics to identify trends and drive improvements.
• Experience working in multinational organisations and with remote teams is a plus.

Technical Skills

• Employee Relations case management and workplace investigations.
• UK employment law and policy interpretation.
• Performance management, disciplinary, grievance and misconduct resolution.
• Risk assessment and partnership with Legal teams.
• HR metrics, trend analysis and reporting.
• Organisational change and ER support during transformations.
• Advanced Microsoft Office Suite, particularly Excel, PowerPoint and Word.
• Google Workspace, including Sheets, Docs and Slides.
• Experience with HRIS and Employee Relations case management systems.

Client Description

Our Client is a global leader in travel, driven by the core belief that travel is a positive force that enables people to build connections and experience the world. Their products and tech solutions also cover media solutions, affiliate marketing and corporate travel.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.