Information Technology Operations Specialist

John West is looking for an IT Operations Specialist to support the day-to-day operation of our digital systems and technology services across our offices in the UK, Ireland and Netherlands.

This is an excellent opportunity for an early-career IT professional, recent graduate, or someone with relevant placement or internship experience who is looking to develop their career within a global FMCG business. You will work closely with business users and IT teams to provide technical support, manage IT assets, maintain business systems, and help ensure the smooth operation of our technology environment.

The role will be based in our Liverpool office and will report to the Digital Manager.

Your Responsibilities

• Provide technical support for local infrastructure, applications, and end users, ensuring timely resolution of incidents and service requests.
• Manage user onboarding and offboarding activities, including account setup, access management, and hardware allocation.
• Administer and support Microsoft 365, Active Directory / Entra ID, telephony systems, printers, and other business applications.
• Manage the full lifecycle of IT assets, including procurement, deployment, tracking, auditing, and disposal.
• Troubleshoot hardware, software, network, and application issues to minimize business disruption and maintain business continuity.
• Support IT projects, system upgrades, testing activities, and continuous improvement initiatives across the site.
• Maintain technical documentation, asset records, and support IT security and compliance requirements.

Why Choose Us?

Our Values: We believe our values set the culture within the organization and they are so important to us. We are a team of passionate, humble, and respectful individuals driven by a responsible, collaborative, and innovative approach to our work.

Learn and Grow: This role offers broad exposure across IT support, infrastructure, business applications, asset management, and user services, making it an ideal next step for someone looking to build a long-term career in technology.

Business Impact: You will play an important role in supporting the technology that enables our teams to operate effectively, helping to ensure business continuity and a positive user experience.

Collaborative Environment: You'll work closely with colleagues across multiple functions while partnering with local and global IT teams, providing excellent opportunities to learn from experienced professionals.

Next Career Chapter: Be part of a global organisation with opportunities to develop your technical expertise and grow your career over time.

About You:

• Degree, apprenticeship, placement experience, or equivalent qualification in Information Technology, Computer Science, or a related field.
• Strong interest in IT infrastructure, systems support, and business technology.
• Basic knowledge of Microsoft 365, Active Directory, Windows environments, and networking concepts.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a customer-focused mindset.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Strong attention to detail and willingness to learn new technologies.
• Relevant certifications such as Microsoft Fundamentals, Azure Fundamentals, or CompTIA certifications would be advantageous..

What we can offer you

• A competitive salary (dependent on experience)
• 4 days in the office and up to 1 day at home
• 27 days holiday plus bank holiday (the ability to purchase an additional 3 days annually)
• Discretionary bonus (based on company and personal performance)
• A defined contribution pension scheme (maximum employer contribution of 7%)
• Private Medical Insurance – individual membership paid for by John West
• Life Insurance
• Flexible Benefits – gym discount, cycle to work, holiday buy, wellbeing at home, flex pot into pension etc
• Employee Assistance Programme – which provides support to help you navigate personal or work related challenges
• 1 day paid volunteer day
• Annual awards (linked to John West values, company and team events)

Next Steps

If you’re passionate about making a difference and thrive in a collaborative setting, we’d love to hear from you!.

We will review your application and if we think you meet the criteria of the role, we will reach out.

You will have a call with one of our recruitment team and then if we move to the next stage, we will set up an interview with your potential new manager either face to face or via Teams. Final stage interviews are usually face to face.

John West is committed to providing equality of opportunity. If you require any reasonable adjustments to support your application, please let us know.