Information Technology Support Analyst

IT Support Analyst – Asset Management

• Location: London
• Working Pattern: Hybrid – 3 days office / 2 days remote
• Salary: Competitive, dependent on experience

The Opportunity

Our client, a highly regarded asset management firm based in London, is looking to hire an experienced and personable IT Support Analyst to join their technology team.

You will provide hands-on 1st and 2nd line IT support, working across a predominantly Microsoft environment and supporting users across the business, from day-to-day desktop issues through to Microsoft 365, Azure, Active Directory, Intune and SharePoint.

Key Responsibilities

• Provide high-quality 1st and 2nd line IT support to users across the firm.
• Diagnose and resolve hardware, software, desktop and connectivity issues.
• Support and troubleshoot Windows 11 desktops and laptops.
• Provide day-to-day support across Microsoft 365, including Outlook, Teams, OneDrive and Office applications.
• Administer and troubleshoot Azure / Microsoft Entra ID, including user accounts, authentication and access.
• Manage users, groups, permissions and policies within Active Directory.
• Support SharePoint Online, including sites, permissions and document access.
• Manage and support devices through Microsoft Intune, including deployment, configuration, compliance and troubleshooting.
• Support laptops, desktops, mobile devices, printers and other IT equipment.
• Manage user onboarding and offboarding, including account provisioning and equipment allocation.
• Troubleshoot VPN, networking, Microsoft Teams, Outlook and other business-critical applications.
• Log, manage and prioritise incidents and service requests through the firm's ITSM platform.
• Escalate complex technical issues to the appropriate infrastructure, security or application teams.
• Maintain accurate technical documentation and knowledge-base articles.
• Assist with software deployment, patching, endpoint management and security initiatives.
• Contribute to IT projects and ongoing improvements across the firm's technology environment.
• Ensure all support activity meets the firm's security, compliance and confidentiality requirements.

About You

You will ideally have

• Previous experience in an IT Support Analyst, Desktop Support or 1st/2nd Line Support position.
• Strong practical experience supporting Microsoft 365 and Windows 11.
• Good knowledge of Active Directory and Entra ID.
• Hands-on experience with Microsoft Intune and modern endpoint management.
• Experience supporting SharePoint Online and Microsoft Teams.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and interpersonal skills.
• A professional, proactive and service-focused approach.
• The ability to prioritise and manage multiple requests in a fast-paced environment.
• Strong attention to detail and an understanding of the importance of security and confidentiality.
• Experience within asset management, investment management, banking, financial services or another professional-services environment would be advantageous.
• Bloomberg experience would be a significant plus.

Why Join?

This is a great opportunity to join an established asset management business where technology is critical to the day-to-day operation of the firm.

The role offers exposure to a broad Microsoft technology environment, a varied user base and the opportunity to develop your technical skills within a professional financial-services setting.

The position operates on a hybrid basis, with three days per week in the London office and two days remotely.

Apply now to find out more about the role and the client.