Information Technology Support Engineer
Greater Bristol Area, United Kingdom Full-time Posted 2 weeks ago
1st or 2nd Line Support Analyst position in Bristol (Hybrid)
Are you a proactive and tech-savvy professional with a passion for problem-solving and delivering exceptional IT support? We’re looking for a 1st and 2nd Line Support Analyst to join our team in West Bromwich. If you thrive in a fast-paced environment and enjoy helping others, this is the perfect opportunity to grow your career in IT.
Key Responsibilities:
- Ticket Management – Own, update, and resolve support tickets efficiently to ensure seamless IT operations.
- Customer Support – Deliver outstanding customer service with a professional, positive, and friendly approach.
- Technical Troubleshooting – Use your expertise to diagnose and resolve complex IT issues.
- Team & Personal Development – Continuously improve technical skills and contribute to team growth.
- Performance Excellence – Meet Key Performance Indicators (KPIs) to maintain high service standards.
What We’re Looking For:
- Personable & Professional – Friendly, approachable, and committed to great customer service.
- Strong Technical Knowledge – Proficient in Microsoft Cloud technologies (365 & Azure).
- Advanced IT Skills – Solid understanding of Virtualisation, Networking, Firewalls, Cyber Security, Backup & Antivirus solutions.
Why Join Us?
- Hybrid Working – Enjoy a flexible work environment working 3 days form the office, 2 days from home.
- Continuous Learning – Access ongoing professional development opportunities.
- Great Work Culture – Be part of a friendly, collaborative, and innovative workplace.
If you're ready to take the next step in your IT support career, we’d love to hear from you!
Apply now and join us in delivering top-tier IT solutions!
