Integration Analyst

Reporting to the Senior Integration Analysts, this role entails the development, testing, maintenance, deployment, and support of the Integration Engines across the Enterprise and Epic Bridges interfaces across both Trusts.

The incumbent will manage Interfaces ServiceNow tickets in accordance with trust SLAs and handle Epic Bridges Error triaging. This involves collaborating with relevant Epic teams and assisting in clearing Bridges error work queues. The analyst is also responsible for ensuring the interface documentation is consistently updated.

Additionally, the post holder will oversee the impact of interfaces during Epic upgrades in the Trust, controlling the interface delivery lifecycle, and communicating any significant changes with the Work stream Leads.

• Development, maintenance and support of InterSystems HealthConnect Trust Integration Engine interfaces
• Development, maintenance and support of Epic Bridges Interfaces
• Triaging Epic Bridges errors, assigning to relevant error work queues, prepare error resolution plans
• Assisting Epic/Application teams with the resolution of errors
• Triaging and addressing Service Desk Interface Analyst tickets, ensuring timely resolution within the defined SLA
• Monitoring the TIE error alerts and resolving, escalating issues
• Making sure that the Interface design documents are up to date with any changes, fixes performed
• Managing the impact on the interfaces when Epic upgrades are conducted
• Monitoring Integration platform, making sure appropriate resources are available and the High availability is maintained
• Ensure compliance to agreed change processes and change control mechanisms
• To support secure decommissioning of any legacy integration environments, data disposal, messaging retirement or transfers
• To work on the new Integration projects as assigned by Senior Integration Analysts and the Integration Manager
• The post-holder would be required to participate in the on-call rota for 24/7 support
  
  

Our People Are Our Greatest Asset. When We Feel Supported And Happy At Work, This Positivity Reaches Those Very People We Are Here For, The Patients. Engaged Employees Perform At Their Best And Our Equality, Diversity & Inclusion (EDI) Initiatives Contribute To Cultivate a Culture Of Engagement. We Have Four Staff Networks, a Corporate EDI Team And a Suite Of Programmes And Events Which Aim To Insert The 5 Aspirations

• Improving representation at senior levels of staff with disabilities, from black, Asian, and ethnic minorities background, identify as LGBTQ+ and women, through improved recruitment and leadership development
• Widening access (anchor institution) and employability
• Improving the experience of staff with disability
• Improving the EDI literacy and confidence of trust staff through training and development
• Making equalities mainstream
  
  

For further details / informal visits contact: Name: Vivek Verma Job title: Head of Integrations Email address: vivek.verma@nhs.net Telephone number: 020 3299 9000