ITSM Change Manager

Synechron is looking for an experienced ITSM Change Manager to lead and evolve the IT Change Enablement process across a complex enterprise technology environment.

Working within an ITIL-aligned framework and leveraging Jira Service Management (JSM), you will be responsible for ensuring technology changes are effectively assessed, governed, scheduled and implemented. You'll work closely with technology, project and service teams to improve change quality, reduce risk, and drive continual improvement across the change lifecycle.

Role

• Manage and govern the end-to-end IT Change Enablement process
• Assess and challenge change requests, ensuring appropriate risk, impact, testing and implementation planning
• Coordinate Change Advisory Board (CAB) activities and governance
• Maintain oversight of the forward schedule of change, identifying conflicts, dependencies and business risks
• Oversee emergency and high-risk changes, ensuring appropriate controls are applied
• Facilitate post-implementation reviews and drive lessons learned
• Produce meaningful change management reporting and metrics
• Provide guidance and coaching to stakeholders on best practice change management
• Identify and implement process improvements, automation opportunities and workflow enhancements within JSM

Experience

• 3+ years' experience in IT Change Management
• ITIL Foundation (v3 or v4)
• Strong experience assessing technology change risk and impact
• Experience operating within complex enterprise IT environments
• Excellent stakeholder management, communication and organisational skills
• Ability to challenge constructively and make risk-based decisions
• Experience using ITSM platforms to manage the change lifecycle
• Experience producing change management reporting and metrics

Desirable

• Jira Service Management (JSM) experience
• ITIL Change Practitioner certification
• Experience within financial services or other regulated environments
• Exposure to Major Incident and Problem Management processes

x6 month contract - x3 days as week in London office - Strong market rates inside IR35

Diversity Statement

Synechron are proud to be an equal opportunity employer. Our Diversity, Equity, and Inclusion (DEI) initiative ‘Same Difference’ is committed to fostering an inclusive culture – promoting equality, diversity and an environment that is respectful to all. We encourage applicants from across diverse backgrounds, race, ethnicities, religion, age, marital status, gender, sexual orientations, or disabilities to apply. We offer flexible workplace arrangements, mentoring, internal mobility, learning and development programmes to support our global workforce. Empowerment and collaboration are at the core of how we operate.

All employment decisions at Synechron are based on business needs, job requirements and individual qualifications, without regard to the applicant’s gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law.