Junior Access Analyst
Swindon, England, United Kingdom Full-time Posted 1 week ago
The opportunity
You will be a highly motivated individual with a passion for delivering outstanding service and exceptional attention to detail.
In this role, you will support the Access team by tracking assets and conducting software audits. Additionally, you will play a crucial role in managing the starters, leavers, and movers process.
The benefits:
We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
You will be a highly motivated individual with a passion for delivering outstanding service and exceptional attention to detail.
In this role, you will support the Access team by tracking assets and conducting software audits. Additionally, you will play a crucial role in managing the starters, leavers, and movers process.
The benefits:
- Salary - Up to £26,000
- Bonus scheme - on target bonus - 7.5%
- Pension scheme - contribute up to 5% of your salary and Openwork will match you and put in an extra 5%
- Critical illness cover
- Income protection - 1x salary
- Death in service - 4x salary
- 27 days holiday + bank holidays, with the opportunity to buy up to an additional 10 days
- A range of other flexible benefits to include private medical insurance, dental insurance and much more.
- Conduct weekly desk & meeting room checks ensuring IT equipment is working as expected.
- Accountable for stock levels of IT equipment and maintaining the Access database
- Creation of accounts for starters, leavers, movers.
- To support in software & hardware audits
- To manage the leavers process to ensure that all IT equipment Is returned.
- To conduct a new starters welcome calls supporting them to log on to the system and answer queries.
- To help support in providing IT kit for 'walk ups'
- To follow the ticket best practice guide making sure tickets and requestors are regularly updated.
- Act as an overflow to help support the IT Service desk answering incoming calls
- Good understanding of how a laptop works and the components within it.
- Understanding of Microsoft Office 365 and Windows 10
- Highly motivated and a passion to deliver an outstanding service.
- Good analytical and problem-solving skills with the ability to troubleshoot and diagnose problems.
- Ability to balance workload in a calm and efficient manner
- Confidence to challenge, review and help to Improve processes and procedures.
We're a dynamic, fast paced, and growing business with huge ambition. This is all made possible by the brilliant people who are part of The Openwork Partnership family. We're investing heavily in our colleagues, continuously striving to give them the platform to develop personally and professionally and reach their full potential.
We’re also very proud of our culture, as one of the Best 100 Large Companies to work for in 2022. The Openwork Partnership values, and respects individuality and we are committed to building an inclusive culture and environment which truly recognises and celebrates our colleague’s individual differences and identities – just like our financial advice, for us, it’s personal. We believe everyone can make a difference and your race, religion, disability, and gender will never be a barrier. At Openwork, we have a strong ethic of care for each other where you can balance a successful career with your commitments and interests outside of work. We believe that you will bring your best self to work if you are trusted to choose when, where and how you do it.
