Key Account Manager

Building strong client relationships and delivering exceptional service sits at the heart of this opportunity. As a Key Account Manager within Mitie Fire & Security, you'll take ownership of a portfolio of key customers, acting as a trusted partner to help drive account growth, maximise service performance, and identify new opportunities across our fire and security solutions.

This is a highly visible, customer-facing role where you'll collaborate closely with internal teams and key stakeholders, using your commercial acumen, relationship management skills, and industry expertise to ensure contractual commitments are met, customer expectations are exceeded, and long-term partnerships continue to thrive. Key Duties and Responsibilities

• To produce and manage a Customer Account Development Plan to maintain or increase levels of business.
• Attend regular account meetings with designate clients providing timely monthly KPI reports together with an executive summary based upon the data you are submitting
• Effectively manage the customer expectations – supporting the business and escalating areas of concern through designated channels. To ensure there are no surprises for either the customer or the business in terms of all elements of service delivery.
• Ensure Client specific contractual KPI's are achieved.
• To ensure all quotations are provided in a timely manner
• Ensure Account Manager monthly KPI's are achieved and monthly order targets are met or exceeded.
• To represent the Company in a professional manner at all times
• Be continually aware of the changes in legislation & product development, presenting these as appropriate in monthly account meetings.
• Provide reliable sales forecasts to the Sales Manager on a monthly basis
• Provide a monthly account status summary report
• To assist credit control in managing debt within agreed payment terms and credit limits
• To build and retain long term customer relationships
• To engage with new clients and promote FAFS services across all disciplines and revenue streams.
• Continue to assist with certain DRS elements as required by the business short term.

Person Specification

• Must possess Energy, Drive and Enthusiasm
• Consistently achieve Order targets.
• Excellent communication skills
• Highly organised and structured
• Able to develop account strategies to maximise sales opportunities
• Focused on delivering highest levels of customer service
• Experienced in negotiating and advising on Fire & Security solutions