L1 System Technical Support Engineer

Job Requirements

• 1.Take full responsibility for all Geek+ warehouse systems and related customers.
• 2.Provide 24/7 shift coverage (aligning with the global team on a 24/7 basis, with local A/B/N shift schedules).
• 3.Communicate fluently in English, both written and spoken.
• 4.Prioritize, process, and resolve incidents based on impact, severity, and available resources.
• 5.Fulfill service requests from users and operations personnel.
• 6.Assist Technical Support in handling production incidents.
• 7.Collaborate with Technical Support, Hardware Support, and other senior business staff to resolve incidents.
• 8.Create, maintain, and update documentation such as incident resolution procedures and business knowledge bases.
• Qualifications (Academic Background)
• Class of 2027 fresh graduate; bachelor's degree or above in Computer Science, Software Engineering, Information Systems, or a related field.
• Familiarity with warehouse logistics systems or the fundamental logic of WMS is preferred; exposure to industrial software or robotics systems is a plus.
• Must be able to work 24/7 rotating shifts; a reasonable level of stress tolerance and self-management is required.

Qualifications (Core Competencies)

• Candidates must demonstrate fluent written and spoken English, capable of independently handling English-language tickets, email correspondence, and customer/team communication.
• Prior experience in overseas exchange programs or English-medium projects is a plus.
• Strong logical thinking with the ability to quickly prioritize and clearly articulate problems even under ambiguous or incomplete information.
• Collaborative by nature with strong cross-functional teamwork skills; a genuine customer-service mindset and empathy toward end users.