Leader & Manager Development Lead
London Area, United Kingdom Full-time Posted 1 week ago
About Ricoh
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role leads the design, delivery, and embedding of leadership, people manager, and performance management development solutions across EMEA. It plays a critical role in building a high-performance culture by strengthening leadership capability, improving performance management quality, and driving consistent people management standards across markets.
Working closely with the Head of Leader & Manager Development, L&D Business Partner, HRBPs, OD, and senior leaders, the role translates leadership and performance strategy into scalable, practical solutions that drive engagement, accountability, and results. It also champions DEI by fostering inclusive leadership and enabling managers to leverage diverse perspectives for stronger individual and team performance.
Operating in a complex, matrixed environment, the role combines strategic programme ownership, hands-on design and facilitation, and strong stakeholder influence, without direct line management responsibility.
Key Responsibilities
Knowledge, Skills & Experience
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
A global leader in digital services, recognised for innovation, sustainability and a people-first culture. We feature in the Gartner Magic Quadrant, are listed in the Global 100 Most Sustainable Companies, and have been named one of Forbes’ World’s Best Employers 2025.
At Ricoh, we believe people do their best work when they feel valued and supported. We create inclusive workplaces where you can grow, contribute, and make a positive impact while helping to build a more sustainable future.
Find your place. Transform your future
Our purpose is centred on understanding and improving how people work. By focusing on real working experiences, we support individuals to develop their skills, realise their potential and do work that feels meaningful.
People Transform When They Love What They Do
This belief sits at the heart of The Ricoh Promise. It guides how we recruit, how we support our people, and how we work together every day, creating an environment where you can grow, feel valued and make a difference.
When you join us, you are encouraged to share your ideas, challenge the way things are done, and work with others to build something better. If you are looking for a place where your voice is heard, your development is supported, and your work feels meaningful, you will feel at home at Ricoh.
What you will be doing
This role leads the design, delivery, and embedding of leadership, people manager, and performance management development solutions across EMEA. It plays a critical role in building a high-performance culture by strengthening leadership capability, improving performance management quality, and driving consistent people management standards across markets.
Working closely with the Head of Leader & Manager Development, L&D Business Partner, HRBPs, OD, and senior leaders, the role translates leadership and performance strategy into scalable, practical solutions that drive engagement, accountability, and results. It also champions DEI by fostering inclusive leadership and enabling managers to leverage diverse perspectives for stronger individual and team performance.
Operating in a complex, matrixed environment, the role combines strategic programme ownership, hands-on design and facilitation, and strong stakeholder influence, without direct line management responsibility.
Key Responsibilities
- Leadership & Performance Development Strategy
- Contribute to the EMEA-wide leader and manager development strategy.
- Shape and maintain capability frameworks that support a high-performance culture.
- Design and embed performance management solutions (in partnership with Reward), including SMART goal setting, continuous feedback, coaching, difficult conversations, and accountability.
- Ensure alignment with organisational values, culture, and HR priorities.
- Programme Design & Delivery
- Lead the design, delivery, and continuous improvement of leadership, manager, and performance programmes.
- Deliver scalable, blended solutions (workshops, VILT, digital learning, toolkits).
- Bring innovation and external best practice to solution design.
- Develop practical tools to enhance feedback, performance, and development conversations.
- Embed coaching approaches to strengthen day-to-day leadership.
- Align with L&D frameworks, including ROI and reporting standards.
- Continuously evolve programmes in line with business needs.
- Building a High-Performance Culture
- Drive consistent leadership and performance management standards across EMEA.
- Enable leaders to build psychologically safe, inclusive, and high-accountability teams.
- Establish and manage internal and external coaching networks.
- Use insights (e.g. 360 feedback, engagement, performance data) to shape interventions.
- Champion feedback-rich, coaching-led leadership practices.
- Stakeholder Leadership & Collaboration
- Partner across L&D and build strong relationships with HRBPs, OD, and senior leaders.
- Act as a trusted advisor on leadership effectiveness and performance management.
- Collaborate with Leadership Senior Specialists to ensure portfolio alignment.
- Provide regular insights and updates to stakeholders (L&D LT, HRLT, EMEA Leadership Board).
- Operate as part of a highly collaborative team, sharing ownership, supporting peak demand, and ensuring continuity.
- Governance & Measurement
- Ensure consistent implementation and quality of leadership solutions.
- Define and track adoption, behavioural change, and performance impact.
- Balance EMEA consistency with local flexibility (80% core / 20% local).
- Manage external partners where required.
Knowledge, Skills & Experience
- Significant experience in developing innovative and measurable leadership development and performance management solutions within complex, matrixed multinational environments.
- Expertise in leveraging HRIS, LXP/LMS platforms and Power BI to enable scalable leader and manager development, including the creation of blended learning journeys, program reporting, analytics and dashboards.
- Deep understanding of leadership theory, adult learning, European DEI standards and modern L&D methodologies, including behavioural change approaches.
- Expertise and experience in coaching, facilitation, 360 assessments, leadership diagnostics and team development.
- Proven ability to translate leadership strategy into practical, actionable development solutions with clear learning objectives, measurable outcomes and ROI measures.
- Strong stakeholder management and influencing skills.
- Ability to create consistent leadership approaches across diverse markets while effectively addressing local needs.
- Experience managing external partners and delivering programs across multiple geographies.
- Ideally successful candidates will hold a Master’s degree in Organisational Psychology, Learning & Development or Talent Management, or equivalent professional qualification.
- A strong grounding in adult learning, leadership development and organisational change.
- Coaching accreditation (ICF preferred).
- Psychometric tool expertise and accreditations advantageous.
- Business fluency in other European languages would be a distinct plus.
- The role may involve some business travel to meet with key stakeholders, facilitate program sessions and attend team meetings, in line with business needs.
At Ricoh, work should feel meaningful, supportive and fulfilling. The Ricoh Promise shapes your experience through four pillars that bring our culture to life.
Love to Connect
You become part of a global community built on openness, inclusion and genuine collaboration.
Across teams, countries and roles, you'll find people who listen, involve and encourage you - helping you feel valued and able to be yourself every day.
Love to Grow
Your development truly matters to us. With access to learning pathways, mentoring and career opportunities across functions and countries, you'll be supported to stretch your skills, explore new directions and stay future-ready in a changing world.
Love to Give Back
Purpose is part of how we work. You'll have opportunities to make a difference through volunteering, sustainability initiatives and community programmes that reflect our shared values and commitment to positive impact.
Love to Succeed
Success at Ricoh is something we pursue together. You'll benefit from fair rewards, flexible working, wellbeing resources and real recognition - including programmes such as the Imagine. Change. Awards, where colleagues celebrate each other's achievements.
We are an equal opportunities employer
We believe that diverse perspectives make us stronger, and we welcome applications from people of all backgrounds, identities, and experiences. Our hiring decisions are based on skills, experience and potential, and we are committed to creating a fair and inclusive recruitment process. If you require any reasonable adjustments at any stage of the recruitment journey, please let us know and we will support you to bring your best self forward.
Ready to love what you do? Apply now and help us shape what comes next.
