Learning Operations Lead (FTC)
London Area, United Kingdom Contract Posted 2 weeks ago
Job DescriptionLearning Operations Lead (FTC)
Contract type: 9 months FTC
Location: London with a minimum of 2 days per week in the office
Salary: London c£60,000per annum plus civil service pension scheme employer contribution of 28.9%
The closing date for applications is 11.59pm Sunday 14th June 2026
Interview will take place at our offices in Victoria, London on 19th and 22nd June.
The role is responsible for delivering all of the business operations elements that support the L&D team’s delivery of high quality, effective and engaging learning and coaching at the NAO. Reporting into the Director of Learning, Development & Talent on a day-to-day basis but with a dotted line to the team leads you will work with the Learning leadership team to ensure that learning strategy elements are delivered as effectively and efficiently as possible.
You will oversee the team responsible for core administration tasks relating to deployment of programmes, but also work with the whole L&D team, and the business, to ensure that budgeting, evaluation, monitoring, data reporting and risk and governance aspects are all managed effectively. This role supervises two learning coordinators.
Responsibilities
Oversight of core learning programme delivery elements including management of the LXP, deployment, logistics and monitoring processes as well as advising on communications and marketing.
Working with the Director of Learning, Development & Talent define the evaluation strategy and then implement and embed the agreed approach.
Determine appropriate data sets including monthly scorecards, to be monitored and shared, working with fellow People Team colleagues and the business to support our learning culture. Dealing with ad hoc data requests as required, in conjunction with the administrators.
Complete Operational Planning, team allocation, project creation and cash budget estimates for the year ahead
Manage the day-to-day L&D budget and expenditure and conduct monthly project reviews and signoff
Manage the L&D Business Intelligence data in the cube and any FF supporting activities
Maintain, develop and improve the LXP, ensure pages are up to date with engaging content, create and maintain system processes, resolve or escalate technical issues, manage metadata; constantly develop, improve and review new possibilities regarding usage and efficiency.
Responsible for the design and implementation of a Learning Content Register to be used consistently across the L&D function, maintaining accurate content records, review criteria and version control.
External training management – business cases and payment
Own and manage the L&D policies.
Maintain L&D team MS Teams file sharing structure to ensure information is stored in compliance with internal data security requirements.
Support the rest of the L&D team in creating best practice processes for end-to-end learning programme creation and maintain with an eye to quality and ISQM1 standards.
Report on specific controls within the ISQM1 standards on an agreed regular basis.
Consult with L&D specialists and other key stakeholders on design of content within the LXP to maximise functionality and reach.
Oversee the risk register and governance processes.
In conjunction with rest of team and L&D Leadership develop the Learning Communication strategy and plan, including Merlin pages.
Manage procurement and contracts incl. SLAs incl. Civil Service Learning
Transparency report / Annual report /other ext comms
Oversight of L&D inbox management
Develop improved processes for sourcing and managing facilitators and associates
Day to day management of two team members, including mid and end of year appraisals
Stay informed of industry trends related to learning technology and learning analytics to drive continuous improvements in process and our learning offer.
Skills Required
Technical Skills
Learning Experience Platform (LXP) Management
Maintaining and improving LXP functionality
Managing metadata and system processes
Troubleshooting and escalating technical issues
Data Analysis & Reporting
Creating and monitoring monthly scorecards
Handling ad hoc data requests
Managing L&D Business Intelligence data
Budget Management
Operational planning and cash budget estimation
Managing day-to-day L&D budget and expenditure
Digital Tools Proficiency
MS Teams file structure management
Familiarity with BI tools and data cubes
Project & Operational Skills
Operational Planning
Team allocation and project creation
Governance & Compliance
Managing risk register and governance processes
Ensuring compliance with ISQM1 standards and internal data security
Policy Management
Owning and updating L&D policies
Soft Skills
Stakeholder Engagement
Consulting with L&D specialists and key stakeholders
Communication & Marketing
Developing learning communication strategies
Advising on internal communications and marketing
Problem-Solving & Continuous Improvement
Identifying opportunities to improve processes and systems
Domain-Specific Competencies
Learning & Development Expertise
Understanding of end-to-end learning programme creation
Familiarity with evaluation strategies and embedding approaches
External Training Management
Handling business cases and payment processes
Please apply before the deadline with a maximum 2 page CV and a 1 page covering letter outlining your interest and suitability for the role.
Equal opportunities and diversity
Supporting Neurodivergent and Disabled Candidates
We are committed to creating an inclusive recruitment process where everyone can perform at their best. If you are neurodivergent, have a disability, or live with a long-term health condition, we encourage you to let us know about any adjustments you may need. We will work with you to understand your requirements and make appropriate, tailored adjustments — whether that’s extra time for assessments, alternative formats, or support during interviews. Our aim is to ensure a fair and supportive experience for all candidates.
Disability and Reasonable Adjustments
Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme, we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process HRServiceDesk@nao.org.uk).
We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
Nationality Requirements
Contract type: 9 months FTC
Location: London with a minimum of 2 days per week in the office
Salary: London c£60,000per annum plus civil service pension scheme employer contribution of 28.9%
The closing date for applications is 11.59pm Sunday 14th June 2026
Interview will take place at our offices in Victoria, London on 19th and 22nd June.
The role is responsible for delivering all of the business operations elements that support the L&D team’s delivery of high quality, effective and engaging learning and coaching at the NAO. Reporting into the Director of Learning, Development & Talent on a day-to-day basis but with a dotted line to the team leads you will work with the Learning leadership team to ensure that learning strategy elements are delivered as effectively and efficiently as possible.
You will oversee the team responsible for core administration tasks relating to deployment of programmes, but also work with the whole L&D team, and the business, to ensure that budgeting, evaluation, monitoring, data reporting and risk and governance aspects are all managed effectively. This role supervises two learning coordinators.
Responsibilities
Oversight of core learning programme delivery elements including management of the LXP, deployment, logistics and monitoring processes as well as advising on communications and marketing.
Working with the Director of Learning, Development & Talent define the evaluation strategy and then implement and embed the agreed approach.
Determine appropriate data sets including monthly scorecards, to be monitored and shared, working with fellow People Team colleagues and the business to support our learning culture. Dealing with ad hoc data requests as required, in conjunction with the administrators.
Complete Operational Planning, team allocation, project creation and cash budget estimates for the year ahead
Manage the day-to-day L&D budget and expenditure and conduct monthly project reviews and signoff
Manage the L&D Business Intelligence data in the cube and any FF supporting activities
Maintain, develop and improve the LXP, ensure pages are up to date with engaging content, create and maintain system processes, resolve or escalate technical issues, manage metadata; constantly develop, improve and review new possibilities regarding usage and efficiency.
Responsible for the design and implementation of a Learning Content Register to be used consistently across the L&D function, maintaining accurate content records, review criteria and version control.
External training management – business cases and payment
Own and manage the L&D policies.
Maintain L&D team MS Teams file sharing structure to ensure information is stored in compliance with internal data security requirements.
Support the rest of the L&D team in creating best practice processes for end-to-end learning programme creation and maintain with an eye to quality and ISQM1 standards.
Report on specific controls within the ISQM1 standards on an agreed regular basis.
Consult with L&D specialists and other key stakeholders on design of content within the LXP to maximise functionality and reach.
Oversee the risk register and governance processes.
In conjunction with rest of team and L&D Leadership develop the Learning Communication strategy and plan, including Merlin pages.
Manage procurement and contracts incl. SLAs incl. Civil Service Learning
Transparency report / Annual report /other ext comms
Oversight of L&D inbox management
Develop improved processes for sourcing and managing facilitators and associates
Day to day management of two team members, including mid and end of year appraisals
Stay informed of industry trends related to learning technology and learning analytics to drive continuous improvements in process and our learning offer.
Skills Required
Technical Skills
Learning Experience Platform (LXP) Management
Maintaining and improving LXP functionality
Managing metadata and system processes
Troubleshooting and escalating technical issues
Data Analysis & Reporting
Creating and monitoring monthly scorecards
Handling ad hoc data requests
Managing L&D Business Intelligence data
Budget Management
Operational planning and cash budget estimation
Managing day-to-day L&D budget and expenditure
Digital Tools Proficiency
MS Teams file structure management
Familiarity with BI tools and data cubes
Project & Operational Skills
Operational Planning
Team allocation and project creation
Governance & Compliance
Managing risk register and governance processes
Ensuring compliance with ISQM1 standards and internal data security
Policy Management
Owning and updating L&D policies
Soft Skills
Stakeholder Engagement
Consulting with L&D specialists and key stakeholders
Communication & Marketing
Developing learning communication strategies
Advising on internal communications and marketing
Problem-Solving & Continuous Improvement
Identifying opportunities to improve processes and systems
Domain-Specific Competencies
Learning & Development Expertise
Understanding of end-to-end learning programme creation
Familiarity with evaluation strategies and embedding approaches
External Training Management
Handling business cases and payment processes
Please apply before the deadline with a maximum 2 page CV and a 1 page covering letter outlining your interest and suitability for the role.
Equal opportunities and diversity
Supporting Neurodivergent and Disabled Candidates
We are committed to creating an inclusive recruitment process where everyone can perform at their best. If you are neurodivergent, have a disability, or live with a long-term health condition, we encourage you to let us know about any adjustments you may need. We will work with you to understand your requirements and make appropriate, tailored adjustments — whether that’s extra time for assessments, alternative formats, or support during interviews. Our aim is to ensure a fair and supportive experience for all candidates.
Disability and Reasonable Adjustments
Applicants with a disability who wish their application to be considered under the Disability Confident scheme should confirm this when submitting their application. Under this scheme, we guarantee an interview to an applicant with a disability who meets the minimum requirements for the role. You should also let our HR team know if you wish us to consider any Reasonable Adjustments at any stage of the process HRServiceDesk@nao.org.uk).
We are committed to fair and open recruitment. All applications will be assessed on merit against the requirements of the role. We do not discriminate on the basis of any protected characteristic as defined by the Equality Act 2010.
Nationality Requirements
- UK Nationals
- Nationals of Commonwealth countries who have the right to work in the UK
- Nationals from the EU, EEA or Switzerland with (or eligible for) status under the European Union Settlement Scheme (EUSS)
