Manager - Op Model Design and Delivery

Operational Service Design Consultant

An experienced T-shaped consultant with a strong background in operational service design and Target Operating Model (TOM) transformations. Proven ability to work across both business and technology functions, partnering with operational and technical teams to design and implement future-state operating models.

Combines project leadership, business analysis, stakeholder management, process design, and change delivery skills to successfully deliver complex transformation initiatives. Comfortable leading workstreams, shaping service design, gathering and analysing business requirements, and translating business needs into practical operational and technology solutions.

Key Skills:

• Operational Service Design

• Target Operating Model (TOM) Design and Implementation

• Business Analysis

• Project and Workstream Leadership

• Process Mapping and Improvement

• Stakeholder Management

• Business and Technology Alignment

• Change and Transformation Delivery

• Requirements Elicitation and Documentation

• Workshop Facilitation and Problem Solving