Medical Information Customer Experience Specialist - Dutch Speaking

Medical Information Customer Experience Specialist - Dutch Speaking

• Location: Walton Oaks, Surrey (Hybrid - 2.5 days onsite per week)
• Contract: 6 Months
• Hours: 37 per week
• Rate: £23.00 - £23.50 per hour
• I'm currently recruiting for a Dutch-speaking Medical Information Customer Experience Specialist to join a leading global pharmaceutical organisation.

This is an excellent opportunity for candidates with a Life Sciences or Healthcare background who are passionate about customer experience and supporting healthcare professionals, patients and caregivers.

Key Responsibilities

• Respond to medical and product enquiries via phone, email, webforms and live chat
• Research and provide accurate medical information using approved resources
• Deliver a high-quality customer experience in both Dutch and English
• Accurately document enquiries and responses in line with regulatory requirements
• Identify and report adverse events and product quality complaints
• Support continuous improvement initiatives and wider Medical Information activities
• Collaborate with international colleagues to ensure a consistent customer experience

What We're Looking For

• Native-level Dutch (C2) and fluent English
• Degree in Pharmacy, Pharmacology, Biomedical Science, Life Sciences, Nursing, Healthcare or a related discipline
• Strong communication and customer service skills
• Ability to understand and communicate scientific information clearly
• Strong attention to detail and documentation skills

Desirable Experience

• Medical Information
• Pharmacovigilance or Drug Safety
• Pharmaceutical or Biotechnology industry
• Medical Devices
• Supporting Healthcare Professionals, Patients or Caregivers

If you're a Dutch-speaking healthcare or life sciences professional looking to develop your career within a global pharmaceutical environment, I'd love to hear from you.

Please apply directly or send me a message for more information.