Operational Support Officer

Description At Nationwide our customers are at the heart of everything we do. However, sometimes issues and incidents occur that mean things don’t go as expected for our members. When this happens the Customer Resolutions Team make sure our members receive fair, timely and consistent outcomes. Leveraging a specialised, cross-function capability the Remediation Centre of Excellence (Rem CoE) respond to organisation-wide issues and incidents to plan, execute and manage robust programmatic framewo…