Operations Co-Ordinator (FTC)

OPERATIONS CO-ORDINATOR

Location: West London (Full Time – 3 month contract)

Department: Operations & Supply Chain

Reporting to: Supply Chain Manager

Salary: Up to £37,000 (pro-rata)

THE ROLE

We are looking for an organised, proactive and detailed focused Operations Co-ordinator to join our busy Operations Department. The role will support the day-today running of the operations functions, ensuring order shipments, returns and administrative processes are managed accurately and efficiently.

Working closely with the Operations team, 3PL warehouses, Ecommerce, Finance & Sales, the role will play an important part in ensuring our customers and wholesale partners receive a seamless service.   This is an ideal opportunity for someone looking to gain experience within Operations, Logistics and Supply Chain in a fast-paced luxury fashion environment. 

KEY RESPONSIBILITIES

B2B & WHOLESALE OPERATIONS

·      Assist with the processing and shipment of B2B/Wholesale orders

·      Maintain shipping documentation and customer/vendor requirements

·      Manage customer booking-in portals and shipping requirements

·      Ensure compliance with customer routing guides, carton labelling, ASN requirements, and delivery windows

·      Coordinate palletised and parcel shipments where required

·      Support additional outbound process activities as volumes scale

E-COMMERCE OPERATIONS

·      Support the day to day processing of E-Commerce and Marketplace orders and shipments

·      Liaise with 3PL warehouses to ensure orders are picked, packed and dispatched accurately and on time

·      Monitor order status and investigate shipment delays or discrepancies

·      Support the processing of customer returns, refunds and faulty items in collaboration with the Ecommerce team

·      Liaise with Customer Service and 3PL warehouses to resolve customer order queries

ADMINISTRATION

·      Update spreadsheets, trackers and systems with accurate information

·      Download, file and maintain POD documents from carriers and warehouse systems, ensuring records are complete and easily accessible for audit * finance purposes

·      Assist with season preparation such as AW/SS launches, off-price orders, shipment planning 

·      Support general admin duties including document filing and maintaining accurate shipment and delivery records

·      Participate in team meetings and cross-alignment meetings

SKILLS & EXPERIENCE

·      Previous experience in an operations, logistics, supply chain or related administration role

·      Strong organisational and time-management skills

·      Excellent attention to detail and accuracy

·      Strong Excel skills including V/X lookup, pivot tables and basic data analysis

·      Ability to manage multiple priorities and work to deadlines

·      Strong communication skills with confidence to liaise with internal and external partners

·      Ability to work independently while being a strong team player