Operations Manager (Private Clinic)

Location: Central London/ hybrid

Working pattern: three days per week, with potential to increase

For an established aesthetic clinic with a busy London practice and a growing team, an experienced Operations Manager is sought to support the day-to-day running of the business, improve

internal processes, and ensure the clinic continues to operate efficiently as it grows.

This is a hands-on role focused on organisation, oversight, and execution.

Key Responsibilities

Operations

• Oversee daily operations across the main London clinic

• Maintain operational oversight of additional clinics under the clinic's banner

• Improve systems and workflows to support and consolidate growth across the business

• Ensure effective use of internal systems, including patient management and Xero

Team Management

• Support and oversee a medium-sized team of clinicians, secretaries, and advisors

• Assist with hiring and onboarding

• Maintain clear communication and accountability across the business

Business Support

• Monitor budgets and general spending

• Support reporting and basic data analysis

• Identify practical improvements to efficiency and service delivery

Brand and Client Experience

• Maintain consistency in service and brand standards

• Support a high-quality client experience

Experience

• Experience in a clinical, aesthetic, or healthcare setting preferred

• Strong organisational and operational skills with at least two years’ experience

• Confident managing people and processes

• Comfortable working with systems, data, and budgets

• Reliable, structured, and able to take ownership of responsibilities

Education and background

• A degree in business or healthcare management, or equivalent qualifications/relevant experience

• Proven operational experience

Person and culture

• Possess the ability to remain calm and strategic under pressure

• Be based in the London area, or within a reasonable commute

Working arrangements

• Part-time, three days per week

• Hybrid, with on-site presence required, and extended presence fortnightly/monthly

• Eight hours per day between 9am and 6:30pm

• Regular communication via email, messaging, and in-situ scheduled meetings

Compensation

£45-55,000.00 (pro-rata) depending on experience