Patient Pathway Co-ordinator
Job summary
The post holder will play a key role in supporting the smooth and efficient running of outpatient services by delivering high-quality administrative support. Working at the heart of the patient pathway, they will manage a variety of tasks that ensure outpatient bookings are accurate, timely, and aligned with Government Access Targets.
A central part of the role involves using the electronic Referral System (eRS) to coordinate clinic schedules and maintain clear, well-organised appointment processes. The post holder will be responsible for collecting, entering, and updating essential patient data within computerised systems, ensuring that all information is accurate, complete, and up to date.
This position requires strong attention to detail, excellent organisational skills, and a commitment to providing a reliable and efficient service that supports both patients and clinical teams.
Main duties of the job
We are inviting applications from motivated individuals to join our team in delivering high-quality administrative support for outpatient bookings. The successful applicant will undertake a range of tasks to ensure the accurate and efficient management of outpatient appointments. This includes the use of the electronic Referral System (eRS) and effective coordination of clinic schedules.
The post holder will be expected to work in line with Government Access Targets, ensuring the accurate administration of patients' pathways. Duties will include collecting and inputting vital data into computerised systems, while ensuring all patient information is kept accurate and up-to-date.
Essential Skills and Experience: Previous administrative/clerical experience Knowledge of patient record systems/databases with proven experience Excellent keyboard and IT skills, including experience of maintaining and administering databases Strong organisational skills, with the ability to meet deadlines and work independently Well-developed interpersonal and communication skills, with a positive and professional approach at all levels Dependable, with a flexible attitude to work and the ability to adapt to service needs Desirable: Knowledge of the NHS 18-week Referral to Treatment (RTT) pathway Previous experience within healthcare services
About us
Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics. You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff.
As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available. Our valuesWe not only recruit based on qualifications and experience - we recruit individuals who demonstrate the behaviours which underpin our Trusts core values.
We achieve this by using values based recruitment. We are dedicated to making our recruitment practices as inclusive as possible for everyone, we are committed to promoting equality and diversity, and creating a culture that values differences.Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received.
All new staff will be subject to a probationary period covering first 6 months in post. Travel between hospital sites may be required. Please review all documents attached to ensure you familiarise yourself with all requirements of the job.
Job responsibilities
The Job Description and Person Specification are attached to this job, please review for the full details and responsibilities Accurate patient administration Adhere to Trust targets Data Quality To work strictly within the Governments Access targets for patients on an 18 week pathway. Ensure accurate coding of attendances is carries out in a timely manner.
Person Specification
Knowledge · Essential
Knowledge of record systems/data bases Previous database management experience
Desirable
Awareness of NHS Targets for 18 Weeks Working knowledge of Hospital Systems Experience of validation
Qualifications · Essential
Minimum of 3 GCSE'S, including English and Maths or equivalent Good standard of education
Experience · Essential
Excellent comminucation skills - written and verbal Previous admin/clerical experience Advanced keyboard skills Good organisational skills Awareness of confidentiality issues
Desirable
Previous admin experience Personal skills
Essential
Well-developed interpersonal skills - able to converse in a positive manner at all levels Ability to adapt to change within working situation Ability to prioritise workload and work on own initiative with limited supervision Ability to work under pressure and meet deadlines
Other · Essential
Dependable with a flexible attitude to work
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab) . From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab) .
