Private Patient Operations Manager

Location: Hybrid with national travel across CHEC and Clarity hospital sites

Are you an experienced operational leader with strong commercial awareness and a passion for delivering outstanding patient experiences?

We're looking for a Private Patients (Clarity) Operations Manager to lead and optimise our private patient services across our growing national network. This is an exciting opportunity to influence performance, drive growth and ensure patients receive seamless access to high-quality healthcare services.

You'll work closely with operational, clinical, commercial and finance teams, helping us deliver excellent patient outcomes while achieving ambitious growth objectives.

About CHEC and Clarity

CHEC is one of the UK's leading providers of community healthcare, working in partnership with the NHS to deliver high-quality services that put patients first.

In addition to the NHS services offered by CHEC, Clarity offer a private paid for service, providing a greater choice of Consultants, treatment and lens options. With self-pay and finance available, it’s never been easier to access private healthcare.

The Opportunity

As Private Patients (Clarity) Operations Manager, you'll take responsibility for operational performance across all CHEC hospital sites, ensuring services are efficient, commercially successful and responsive to patient demand.

You will act as the operational lead for Clarity services, working with colleagues across the business to maximise appointment utilisation, improve patient access, strengthen referral pathways and drive sustainable growth.

What You'll Be Doing

• Leading private patient operational performance across multiple sites.
• Driving delivery of revenue, utilisation and growth targets.
• Ensuring appointment availability aligns with patient demand.
• Monitoring enquiry management and conversion performance.
• Producing insightful performance reports with clear recommendations for improvement.
• Working alongside clinical, operational, commercial and finance teams to optimise services.
• Supporting patient choice by expanding access opportunities and referral pathways.
• Collaborating with marketing teams to increase patient awareness and demand.
• Building strong relationships with consultants, insurers, referral partners and stakeholders.
• Leading performance meetings and promoting operational best practice across the organisation.
• Identifying opportunities for service improvement and enhancing the patient journey.

What We're Looking For

We're keen to hear from candidates who can demonstrate

• Degree-level qualification or equivalent experience in business, healthcare management, operations, finance or a related field.
• Significant operational management experience, ideally within healthcare, private patient services or a multi-site environment.
• Strong commercial awareness with experience delivering against revenue, utilisation and performance targets.
• Excellent stakeholder management skills with the ability to influence across multiple functions.
• Strong analytical capability and experience using data to drive decision-making.
• Experience producing performance reports and implementing improvement plans.
• Exceptional organisational skills and attention to detail.
• A proactive, resilient and solutions-focused approach.

Why work for us?

• 25 days holidays plus bank holidays
• Buy and sell annual leave scheme
• Refer a friend scheme
• Company pension
• Company sick pay scheme
• Life assurance scheme
• Bluelight Card- 100’s of discount and cashback options
• Performance review with a training and development plan
• Employee discounts portal
• Gym membership discounts
• Cycle to work scheme
• Tech scheme