Product Lead (9-Month Fixed-Term Contract)

About the Role

Here at TouchNote, we're on a mission to help people nurture their most meaningful relationships, turning everyday moments into physical, personalised cards and gifts sent anywhere in the world.

Founded in London and operating globally, we pioneered the subscription card-sending model and have built a product that sits right at the intersection of technology and human connection. People genuinely love what we do, and the team behind it is equally impressive. We move fast, trust our people, and have very little time for ego or unnecessary process.

We're looking for an exceptional Product Lead to join us on a fixed-term maternity cover. We're at a pivotal stage of growth and need someone who can walk in, take ownership, and lead from day one.

This is a doer-leader role in a lean product team, meaning you'll roll up your sleeves across discovery, delivery and design, as well as set the strategic direction. With a global customer base, proven product-market fit, and a critical FY26 roadmap ahead, this is a startup-like environment within an established brand, offering both the stability of traction and the energy of a team that's still building.

Key Responsibilities

• Owning and updating the product roadmap with full transparency across the business.
• Running customer interviews, surveys and usability research to drive insight-led decisions.
• Monitoring product KPIs and acting fast when something shifts.
• Directly influencing key commercial metrics, including LTV, retention and repeat behaviour, across subscription, gifting and seasonal growth levers.
• Designing and analysing experiments to validate ideas before scaling them.
• Taking a hands-on role in UX/UI, shaping design direction and briefing external resource to a high standard.
• Leading planning sessions, standups, retrospectives and growth sprints.
• Line managing and developing a Product Manager and a Merchandising Executive, balancing strategic direction with people management.
• Supporting agile ways of working within the tech team, including refinement, backlog grooming and ticket scoping.
• Collaborating across every function, including tech, growth, finance, ops, data and CS, to refine and execute.
• Keeping documentation clean and organised so the whole team has visibility.
• Briefing and managing external design resource.
• Communicating product progress across the wider business at all levels.

This is a hybrid role, with two days a week based in our London office.

Skills & Experience Required

• 8–10+ years of end-to-end product management experience in a D2C or consumer-facing business.
• D2C experience is non-negotiable. You understand how to balance customer love with commercial performance.
• Commercially minded, with an understanding of how product decisions connect to revenue. You're as focused on business outcomes as you are on the customer experience.
• Comfortable working across both analytical and creative thinking. This role demands performance rigour and emotional storytelling in equal measure.
• Strong with data. You can self-serve on analytics, interpret A/B tests, and make evidence-based decisions.
• Comfortable leading customer research independently, including interviews, surveys and synthesis.
• A scrappy, hands-on mindset. You're not precious about your job title and you get things done.
• Highly organised but flexible, managing autonomy well without needing hand-holding.
• A natural collaborator who can bring stakeholders along without losing pace.
• Confident in line managing and developing others, even within a lean team structure.

Perks

• Free TouchNote cards (of course!)
• Monthly company socials, building-wide events, and fun stuff!
• Fresh snacks, coffee and drinks when you're in the office!
• 25 days of holiday.
• Hybrid set-up, with 2 days (Tues & Thurs) in our office in Shoreditch.
• Friday afternoons off!
• Vitality health insurance.

How to Apply?

Send your CV and a short cover letter to jobs@touchnote.com.

We'd love to hear how you think and why this role appeals to you. We know AI is a genuinely useful tool and we're not precious about you using it, but please make sure your own voice comes through in your cover letter. That's the bit we actually want to read.