Project Manager

ABOUT REDCENTRIC

Redcentric is a leading managed services provider, born in Yorkshire and now operating across the UK. We support more than 1,700 customers with critical technology services they rely on to stay connected, secure and productive.

We bring together deep technical expertise across cloud, connectivity and communications, with a secure by design approach, and a clear focus on delivering future ready solutions.

Our team of over 500 colleagues help us deliver revenues in excess of £135 million as we look to build on this success in a fast moving, and transformative IT landscape.

Learn more about what we do on our website www.redcentricplc.com

Job description

The Project Manager will drive end to end delivery of projects to customers, maintaining communication with all stakeholders to ensure efficient and successful project delivery across the full client engagement lifecycle within scope, schedule, budget and quality parameters.

Key Responsibilities/Duties

Duties will include, but are not restricted to the following:

Successful project delivery

• Plan and direct the overall project of work through driving a clear vision and goals
• Be the go-to lead for the project team, customer and Redcentric management
• Owning the requirements and management process throughout the full project life-cycle, from initiation through to live operation
• Successful commercial delivery of projects, within budget and agreed timescales
• Effective management of issues and risks ensuring that options and solutions are validated and the impacts of decisions clearly articulated and understood
• Ensuring deliverables are built to agreed quality standards
• Conform to Redcentric project management standards, champion their use and contribute to their development
• Ability to lead and deliver projects via various methodologies including Agile, Waterfall and Hybrid
• Contribute to delivering relevant reporting to internal and external parties
• Ensure accurate and effective documentation during delivery and into service

Stakeholder management

• Ensuring customer satisfaction and promotion of successful long-term customer relationships evidenced by successful on-boarding and customer retention
• Creating and retaining customer engagement throughout the whole project/engagement lifecycle
• Materially shaping the project to get the optimum outcome for all stakeholders
• Using an understanding of the customers strategic importance to Redcentric and to actively contribute to account success
• Demonstrable experience in managing 3rd parties within the engagement lifecycle

Commercial activities

• Manage the capacity and forecasting of the project management team ensuring capability and numbers match the project pipeline
• Key contributor to pre-sales activities of relevant projects and opportunities
• Identifying and following up all new business opportunities with the customer

People management

• Taking direction from colleagues to ensure the project is aligned with broader account strategies, however, for some customers/project, the project manager may be the principal relationship owner
• Ensure the allocation of relevant resources to ensure delivery success
• Mentoring colleagues in project management best practice where required
• Direct experience of building, managing and developing a team

This list of responsibilities is not exhaustive, and the role holder is expected to reasonably take on any other responsibilities required to support business activities within the Redcentric Group.

Key Skills & Experience

The ideal candidate will be able to demonstrate the following skills and experience:

Skills

• Superior communication skills, with ability to articulate clearly and concisely both verbally and written communications
• Ability to manage stakeholders at a variety of levels and select the most appropriate method of communication
• Confidence in leading project meetings and presentations, with the ability to present complex ideas to a non-technical audience
• Ability to anticipate stakeholder and colleague needs and respond accordingly
• Expert experience and knowledge across various delivery and management methodologies
• Experience of working in shared service environments
• Ability to see the wider picture and consider consequences
• Ability to estimate and forecast progress accurately
• Ability to translate ideas and solutions to clear tasks and models
• Experience in working across the full customer engagement lifecycle
• Ability to identify and manage risk, dependencies and constraints

Knowledge

• Proven experience of systems integration and implementation projects
• Experience of public/private Cloud technologies and associated services
• Demonstrable experience of operational service processes and handover practices
• Working knowledge of design methods, models and techniques
• Experience of working on multiple large-scale IT infrastructure projects
• Experience of leading project teams to success
• Good commercial awareness and understanding of the need for business value
• Recognised Project Management qualification or equivalent professional experience

Person specification

Behaviours

• High level of self-awareness
• Pragmatism and drive to resolve problems efficiently
• Drive and determination
• Collaborates well looking for a win-win solution wherever possible
• Positive, proactive attitude and approachable nature

Desirable

• Knowledge and experience of working in a IT Professional Services environment
• Evidence of taking a pro-active approach in evolving process improvements
• Experience of account and service management
• Awareness of business process modelling

Hours of work

The company’s standard hours of work are 9.00 until 5.30pm, Monday to Friday, with half an hour for lunch.. However, due to the nature of this role there will be the need for flexibility in relation to working hours.

This a home based role (UK based applicants only)

Redcentric will only contact candidates using official @redcentricplc.com email addresses. We do not ask applicants to complete external surveys or provide personal and or financial information outside our formal recruitment process. If you are unsure about any communication, please contact us directly via our website.