Project Support Officer

Do you enjoy working on projects and seeing them through to completion? Are you passionate about collaborating with others to deliver? Do you want to work somewhere where you can make a difference?

The role of the Project Support Officer within Regions Data Science, Epidemiology Data Science Unit covers a diverse range of activities to support the delivery of the project objectives, which will typically be moderate in complexity.

You will enable the smooth running of the project by supporting the Senior Project Manager and Project Leads through the operation of project management processes, and the co-ordination of business management actions and activities on their behalf.

Detailed job description and main responsibilities

This role is based on the Government Project Delivery Profession Project Support Officer (HEO) role profile and is closely aligned to the Project Delivery Capability Framework (PDCF). Operating within a Digital, Data and Technology (DDaT) environment, the role contributes to the delivery of projects, programmes, portfolios and services.

Depending on business needs and assigned responsibilities, activities may include governance and assurance coordination, portfolio support, project reporting, digital and data project coordination, service coordination, Jira workflow administration, Confluence knowledge management, stakeholder engagement, risk and dependency management, and support to the delivery of digital, data and technology services.

Other, typical role responsibilities

• Planning and scheduling – Implement and maintain appropriate systems to enable effective planning and scheduling.
• Monitoring and reporting – Establish and maintain project controls, keeping the project manager aware of the project status. Prepare project performance reports, presenting statistics and researching new information.
• Administration – Ensure organisational tasks are carried out efficiently. Manage and monitor compliance of the project with Departmental Security, Health and Safety, Equality and
• Diversity, Business Continuity and Business Planning.
• Resources – Lead a team responsible for identifying, developing and deploying resources. Manage workforce planning, providing information to support effective decision-making by the Project Manager. Procurement of supplies and services related to project support within Delegated Financial Authority limits.
• Stakeholder management – Manage professional relationships with a wide range of internal and external stakeholders and act as the lead point of contact for some external parties. Draft and sign-off correspondence.
• Financial control – Monitor project spend and contribute to the compilation of budgets and the development of the business case. Ensures an accurate asset register is maintained.
• Risks and issues – Manage potential risk areas, working with risk managers and escalating as appropriate

This is not an exhaustive list.

Please note: The Digital and Data Directorate, where this role sits, is reviewing its Target Operating Model. While the process is still in the planning stage, some roles may be affected by future changes. We are committed to keeping candidates informed and will share updates as they become available.

Essential criteria

• Working knowledge in a project or programme environment covering planning, scheduling, resource management, risk and issue management, change control, governance, project methodologies and assurance.
• Excellent written and verbal communication skills, with the ability to challenge effectively to ensure the correct information is presented at the right time.
• Strong interpersonal skills, and the ability to develop effective relationships with a wide range of stakeholders.
• Works well under pressure, effectively manages multiple tasks and has a keen attention to detail.
• Ability to use digital tools and data analytics to support effective decision making in projects.
• Experience of promoting best practice and lessons learned to support continuous improvement.
• Strong capability in using Microsoft Office applications, including Excel, Word, and PowerPoint

Location

This role is being offered as hybrid working based at any of our Core HQ’s in Birmingham, Leeds, Liverpool or London (Canary Wharf).

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