Promotions Associate [AQ-21217]

Aquent is partnering with a global leader in the digital entertainment space, a company renowned for its innovative approach to game distribution and its commitment to fostering a fair ecosystem for developers. This platform empowers creators and delights players worldwide by offering a curated selection of titles and a groundbreaking revenue share model that reinvests directly into game development.

About The Role

Are you a strategic and detail-oriented marketing professional passionate about driving impactful promotional campaigns? As a key member of the Commercial Programs & Brand team, you will be at the forefront of crafting and executing dynamic sales initiatives that captivate millions of players and significantly contribute to the growth of a pioneering digital storefront. This is an unparalleled opportunity to own high-visibility campaigns from conception to post-mortem, directly influencing player engagement and developer success. Your expertise will be crucial in ensuring seamless operations and strategic execution of diverse promotional efforts, making a tangible impact on the platform's success and its developer community.

What You’ll Do

• Own sale campaigns end-to-end, from defining go-to-market strategy, discount depth, and title curation, to briefing channel leads, managing tickets in project management tools, and optimizing live campaigns.
• Maintain execution readiness for all owned campaigns, ensuring comprehensive documentation, clear communication channels, and impeccable ticket hygiene with assigned owners, due dates, and accurate statuses.
• Conduct thorough post-mortems for each campaign, delivering top-level performance reports, channel-specific insights, and actionable recommendations for future cycles.
• Approve partner discount requests daily, flagging and escalating any discrepancies against established discount policies.
• Manage the intake and fulfillment of requests for specific discount programs through various communication channels, ensuring compliance with policy.
• Create and manage campaign periods within administrative tools for each sale.
• Coordinate with Product Marketing teams to run various sales campaigns, ensuring alignment on go-to-market strategies, participation, and smooth on-store execution, including localization, tag creation, title tagging, and activation/deactivation.
• Collaborate with Merchandising to ensure timely activation and deactivation of sale campaign tags for an effective promotional experience.
• Manage partner communications for sale campaigns, including discount sourcing periods and key milestones, using administrative email tools.
• Assist partner-facing teams with troubleshooting, providing guidance through FAQs or escalating to the appropriate team members.
• Actively participate in weekly planning sessions and team meetings, contributing to the team’s monthly performance reports.
• Become an expert on all discounting guidelines and rules, effectively communicating them to internal and external teams.
• Support escalations to development teams when partners encounter issues or when internal issues are identified.
• Provide strategic insight and recommendations on discounting and promotions strategy to various internal stakeholders.
  
  

What You’ll Bring

Must-Have Qualifications:

• 3+ years of experience in a marketing or digital retail business.
• Proven experience in operations support or a similar role, preferably in a fast-paced environment.
• Demonstrated project management experience.
• Exceptional workload prioritization and organizational skills, with the ability to manage requests from multiple stakeholders effectively.
• Excellent communication skills, both written and verbal.
• Ability to work independently and collaboratively across an international team.
• Proficiency in relevant software applications, including Google Suite, Excel, Jira, and Slack.
  
  

Nice-to-Have Qualifications

• Strong interest in video games and understanding of industry trends.
• Experience managing day-to-day operations.
• Experience developing or supporting promotional or discount campaigns.