Quality Assurance Analyst

Key Responsibilities

• Review files and activities within Front Office teams to ensure strong risk controls and effective processes.
• Gather and assess management information (MI) from multiple sources to monitor performance and escalate concerns when needed.
• Analyse data to identify trends, emerging risks, and opportunities for improvement.
• Communicate review outcomes clearly and in an accessible way.
• Recommend process enhancements and improvements based on monitoring insights.
• Understand and apply departmental policies and procedures.
• Produce reports from oversight processes, including root cause analysis and corrective action tracking.
• Support resolution of audit findings and contribute to strengthening the control environment.
• Manage team communications, including monitoring shared inboxes and ensuring timely, professional responses.

Qualifications & Experience

• GCSEs (or equivalent), including Maths and English.
• Experience working collaboratively across different levels of an organisation.
• Ability to work effectively in a team environment.
• Experience producing or interpreting management information and reports.

Skills & Knowledge

• A methodical and organised approach to work.
• Familiarity with financial services systems (e.g., CRM, JHC Figaro, BITA).
• Strong data analysis and reporting skills.
• Ability to meet deadlines with resilience and determination.
• Excellent communication skills—both verbal and written—with the ability to adapt to different audiences.
• Diplomatic and professional in interactions.
• Strong report writing skills with attention to detail.
• Calm and composed under pressure, with effective time management.
• A positive, proactive team player who values collaboration and inclusion.
• Consistency and accuracy in delivering high-quality work.

What We Offer

• A supportive and inclusive workplace where diverse perspectives are valued.
• Opportunities for professional development and growth.
• A culture that encourages innovation and continuous improvement.