Quality Assurance Manager

ABOUT REFY

We are simplifying beauty. We’re committed to creating products and a community that inspire you to be your most confident self.

You’ll be part of a team that leads with authenticity and is empowered to shape the way we operate, creating an environment that reflects our shared values and aspirations.

We’re always vegan, cruelty and fragrance free and proud to be Leaping Bunny certified. Join us on an exciting journey to cut through an overwhelming market and create products and world-first formulas, that give our customers what they need and want simplified.

Acknowledged by The Sunday Times Best Places to Work 2024 & 2025.

THE ROLE

• At REFY, we’re redefining beauty through innovation, simplicity, and uncompromising quality.
• As Quality Assurance Manager, you’ll play a critical role in embedding quality throughout the
• full product lifecycle — from early-stage NPD risk assessments and development through to
• production, launch, and post-market quality management.
• Reporting to the Senior Regulatory & Technical Manager, you’ll collaborate cross-functionally
• with Product Development, Packaging, Supply Chain, Operations, and global suppliers to ensure
• products consistently meet REFY’s quality, safety, performance, and aesthetic standards. You’ll
• lead the development of scalable quality systems, drive continuous improvement initiatives, and
• establish robust processes that support business growth while maintaining best-in-class product
• quality.

KEY RESPONSIBILITIES

• Own and continuously improve REFY’s Quality Management System (QMS), ensuring
• robust and scalable quality processes.
• Own incoming goods quality control, including AQL reviews, inspections and ensuring products meet approved standards.
• Establish and maintain product and packaging quality standards, including specifications, tolerances, reference samples and range boards.
• Own product quality approvals, including PPS reviews, production samples and quality sign-off against approved standards.
• Embed quality throughout NPD, identifying risks and providing quality input from concept through production and launch.
• Manage supplier quality performance, including audits, quality issues, deviations, CAPAs and continuous improvement.
• Lead quality investigations, identifying trends, conducting Root Cause Analysis (RCA) and ensuring effective corrective actions are implemented.
• Maintain quality documentation and compliance, including SOPs, work instructions and specifications in line with GMP and applicable quality standards.
• Monitor ongoing product quality through warehouse, retained sample and production
• assessments.
• Act as a key quality authority across REFY, influencing decisions, collaborating cross-functionally and promoting a quality-first culture.

SKILLS, KNOWLEDGE AND EXPERIENCE

• Bachelor's degree in a scientific, engineering or related discipline.
• 6+ year's experience in Quality Assurance or Quality Management within Cosmetics, FMCG, Pharmaceutical, Medical Device or other regulated industries.
• Strong knowledge of Good Manufacturing Practice (GMP), ISO 22716 and ISO 9001; familiarity with FDA/OTC requirements is advantageous.
• Strong analytical, problem-solving and root cause investigation skills, with a hands-on approach to product quality assessment and decision-making.
• Excellent communication and stakeholder management skills, with the ability to influence cross-functional teams and embed a quality-first culture across the organisation.

OUR BENEFITS PACKAGE

• 25+ Days Holiday: Start with 25 days and earn an extra day for every year of service, up to 5 additional days.
• Extra Holidays: Option to buy up to 5 additional days.
• Sabbatical Leave: Take up to 3 months off after 4 years of service.
• Community First Day: A day to support a cause you love.
• Bonus Scheme: Rewards for your hard work and success.
• Family Leave: Enhanced support for new parents.
• Salary Sacrifice Pension: Plan for your future with a 5% employer contribution through our salary sacrifice pension scheme.
• EV Scheme: Drive electric with salary sacrifice options.
• Financial Coaching: Guidance to boost your money mindset.
• Flexible Religious Holidays: Flexibility to honour days that matter to you.
• Flexible Working: Flexible start and finish times, with the option to work one day per week from home.
• REFY Product Perks: An annual allowance, exclusive discounts and the chance to try new REFY products before they launch.
• Regular Social Events: Team-building days and seasonal parties.
• Career Growth: Tailored training and development opportunities.
• Vitality Health Insurance: Health coverage with added benefits.