Reception Manager

Company Description LGH Hotels Management Ltd is an industry-leading hotel management group that combines deep sector knowledge with strong operational and commercial insight to set high standards in service and quality. The company’s team of enthusiastic experts focuses on listening, collaborating, and delivering smart solutions that support guests and business partners. With a diverse portfolio of 40 conveniently located hotels across UK city centers and corporate hubs, LGH caters to leisure stays, business travel, and large-scale events. The culture is driven by passion, purpose, and a commitment to delivering exceptional guest experiences and memorable stays.

Role Description The Reception Manager is a full-time, on-site role based in Brentwood, responsible for leading the reception team to deliver a welcoming and efficient front-of-house experience. Daily tasks include overseeing check-in and check-out processes, managing reservations and room allocations, and ensuring reception operations run smoothly and consistently. The role involves coaching and scheduling reception team members, monitoring customer feedback, and resolving guest queries and issues promptly to maintain high levels of satisfaction. The Reception Manager will collaborate with other hotel departments to coordinate guest services, maintain front desk standards, and support overall hotel performance, while ensuring compliance with company policies and procedures.

Qualifications

• Candidates should possess strong Customer Service and Customer Satisfaction skills to handle guest interactions and maintain high service standards.
• Candidates should possess excellent Communication skills to interact effectively with guests, colleagues, and external partners.
• Candidates should possess solid Receptionist Duties experience, including managing check-in/check-out, reservations, and front-desk administration.
• Candidates should possess strong Organization Skills to prioritize tasks, manage team schedules, and maintain accurate records.
• Previous leadership or supervisory experience in hospitality or front-of-house operations is highly beneficial.
• Proficiency with hotel reservation systems and standard office software is advantageous.
• Ability to remain calm under pressure, make sound decisions, and handle confidential information responsibly.
• Relevant hospitality or customer service qualifications, or equivalent work experience, are preferred.