Receptionist
London, England, United Kingdom Full-time Posted 6 days ago
Reporting into Front of House Team Leader
Job Summary:
General Duties
Job Summary:
General Duties
- Ensure all Front of House tasks such as visitor pre-registration; mailbox management and event check-in desk/s are completed daily.
- Track all visitors, including vendors, visiting employees and guests, using client provided tool.
- Coordinate security access cards for employees and vendors.
- Coordinate printing and issue of visitor badges.
- Accurately book meeting rooms, ensuring that all Catering and AV requirements are booked, and any amendments and cancellations are communicated to the appropriate personnel.
- Communicate any systems issues to the Booking System Support Team and/or Technology team as applicable.
- Assist with tracking employee on-boarding/off-boarding processes.
- Greet all visitors with a warm welcome, creating a memorable experience.
- Assist and direct visitors to the appropriate staff member, maintaining security protocols at all times.
- Knowledge of office services, spaces, and amenities available to share with guests helping them feel welcomed and productive.
- Escort visitors to meeting rooms as required.
- Take initiative to proactively address guest needs and answer questions.
- Share knowledge of the office services, spaces, and amenities available to guests and help them feel welcomed and productive.
- Collaborate with team members to communicate trends in guest services and develop best practices and streamlined processes that respond to guests’ needs.
- Immaculate personal presentation and the ability to ensure that the Front of House team maintains a professional image and standard of at all times.
- Demonstrate permanent high level of security awareness, knowledge of emergency evacuation procedures, procedures for visits from local authorities.
- Comply with visitor management processes, ensuring compliance with company security policies.
- Understand & actively support JLL’s HSE and Quality Management programs.
- Ensure completion of Visitor Health & Safety Inductions as required.
- Flexibility to cover as required and to work across all the departments.
- Efficiently support Client Managers, PA Community, and other end users.
- Promotes high level of satisfaction among customers by promptly responding to their service requirements.
- Working closely with FOH/Events Coordinators to ensure seamless cooperation within the departments.
- Maintaining good relationship across the contract with other departments such as catering, cleaning, security, facilities etc.
- Constantly improving relationship with client.
- Assisting managers and FOH /Events Coordinators on site with any reasonable request.
- 5-star customer service skills, creating experiences that go beyond the expected.
- Proficient computer skills in Microsoft Office programs such as Excel, and Word.
- Excellent communication skills, a proactive approach to work and highly attention to detail.
- Excellent organisational and time-management skills.
- Experience in complaint handling.
- Ability to multitask and implacable attention to details.
- Ability to remain calm under pressure, use initiative and manage changing priorities as they arise
- Previous experience in a Luxury Hotel Customer Service / Room Reservations /Reception concierge environment (strongly preferred).
- Experience with Room Bookings systems such as NFS, Condeco, EMS, FM Facts, Delphi, Data craft, is desirable.
