Sales Enablement Program Manager [AQ-21373]

Our client, a global leader in financial technology, is on a mission to power prosperity around the world. They provide innovative solutions that empower millions of individuals and small businesses to manage their finances with confidence. As a key partner, Aquent is seeking exceptional talent to join their dynamic team and contribute to their impactful work.

Are you a strategic enablement professional with a passion for driving performance and fostering strong partnerships? We are seeking a highly motivated individual to lead critical enablement programs for our client’s business process outsourcing (BPO) partners. In this pivotal role, you will be instrumental in ensuring consistent, high-quality delivery across global operations, directly impacting sales outcomes and operational excellence. You will be the vital link, ensuring that every partner delivers at the highest standard, directly contributing to the success of sales initiatives and the overall growth of the business.

What You’ll Do

You will manage the BPO enablement programs end to end, ensuring every vendor partner follows established governance frameworks, playbooks, and certification standards. You will hold vendors accountable for consistent, high-quality delivery, acting as the enablement voice in the room with stakeholders, bringing insights and recommendations that drive success.

• Manage the day-to-day rollout of the BPO Strategy across all vendor partners, keeping every program on track against agreed milestones and goals.
• Co-own the enablement agenda within sales teams, ensuring alignment and effectiveness.
• Own the Enablement Playbook, ensuring BPO enablement teams understand standards and expectations for designing, building, and delivering sales training, onboarding, and quality assessment.
• Ensure instructional design guardrails for BPO-led content development are met.
• Assess the enablement capability of each vendor partner against established standards and manage “up-levelling” plans to close any gaps with their internal trainers, quality assessors, and instructional designers.
• Develop, roll out, and manage playbooks that enable vendor partners to scale their enablement function through growth, attrition, and workforce transitions efficiently.
• Drive a consistent quality assurance and sales coach process across all vendor partners, assessing coaching plans, consultant conversations, and training delivery insights to drive business results.
• Establish audit cadence for calibration sessions with Team Leaders and Quality Assessors at every partner site to ensure consistent scoring.
• Track success metrics such as time-to-proficiency, certification rates, and quality scores, ensuring BPO enablement teams report against these to prove their investment is driving sales outcomes.
• Own the strategic operating rhythm that keeps BPO enablement leadership aligned to quarterly goals and go-to-market priorities, including Quarterly Business Reviews and regional Business Reviews with data-driven recommendations.
• Train vendor partners to deliver onboarding, sales methodology, and product training to the client’s standard, enabling independent execution.
• Develop and refine the onboarding process to ensure maximum efficiency and adherence with internal onboarding experiences.
• Work with internal onboarding pillars to ensure all leader guides and partner facilitation material are up-to-date and relevant.
• Own the relationship with sales leaders and cross-functional stakeholders on all BPO enablement matters, acting as the enablement voice in the room and bringing recommendations grounded in data and floor insight.
• Hold vendor leadership accountable for executing against agreed frameworks, playbooks, and business goals, escalating and resolving gaps in performance or compliance.
• Lead the rollout of major product or process changes with vendor partners, ensuring every enablement team is ready to execute the transition and keeping stakeholders informed.
• Represent Sales Enablement in stakeholder forums and in global Sales Enablement forums, keeping priorities aligned across a matrixed, multi-region operation.

What You’ll Bring

Required Qualifications

• Experience in Sales Enablement, Partner Operations, or L&D Strategy, ideally spanning international or multi-region vendor relationships.
• Previous experience managing BPO/third-party vendor relationships programs across more than one region.
• Exceptional communication skills, conveying information clearly and concisely to diverse audiences across cultures and time zones.
• Strong consultancy skills, adept at getting to the root cause of situations through curiosity, questioning, active listening, and adapting communication style.
• Proven ability to influence and motivate people across multiple vendor organizations without formal authority.
• High data literacy, using data to prove impact and identify areas for intervention.
• Proactive approach, consistently proposing solutions without being asked.
• Comfortable working with AI tools and enabling others to leverage them effectively.
• Proven ability to manage multiple complex, concurrent programs and vendor relationships, keeping execution on track against agreed goals and deadlines.
• Expert understanding of BPO operational models and how to drive accountability within third-party organizations.

Preferred Qualifications

• Previous experience in sales, ideally selling SaaS.
• Expertise in instructional design and facilitation standards, with the ability to “coach the coaches.”

Client Description

Our Client is a global technology platform that specialises in overcoming the world’s most important financial challenges. Their products and services are driven by artificial intelligence, and their accounting software is one of their most recognisable creations. Considered one of the top companies to work for, they are proud of their company culture and entrepreneurial spirit.

Aquent is dedicated to improving inclusivity & is proudly an equal opportunities employer. We encourage applications from under-represented groups & are committed to providing support to applicants with disabilities. We aim to provide reasonable accommodation for any part of the employment process, to those with a medical condition, disability or neurodivergence.