Security Controller

Job Description – LCC Controllers

Qualifications

• Skills for Security trained and certificated (essential)
• SIA licensed (essential)
• First Aid trained and certificated (essential)
• ACT Awareness certified (desirable)

Role Purpose and Responsibilities

• Work as part of a shift team within a global command centre, monitoring CCTV, access control, global travel and other protective systems, and acting as the first line response to incidents, including their management and escalation.
• Identify and escalate risks, threats and other issues which could have an impact on the client's business.
• Undertake administration of all routine tasks and operational procedures during normal operations and emergency situations.
• Maintain contact with both the client and Mitie management in accordance with specific and routine instructions.
• Support EMEA and APAC offices in the management of their responsibilities where relevant, maintaining effective working relationships.
• Deliver exceptional customer service in response to all enquiries received by the control room.
• Monitor global events and incidents through social media, news sources and client applications, and oversee and action first alert and notification responses.
• Support the client in undertaking regular audits of all security and related systems.
• Undertake one-off projects relating to the Control Room as directed by the client.

Essential Requirements

• Experience of control room operations and emergency situations.
• Disciplined, professional attitude, with clear commitment to delivering excellent service.
• Ability to work within established procedures and contribute positively to service improvements.
• Ability to liaise effectively with stakeholders at all levels, including Senior Management and clients.
• Security systems knowledge and experience, including CCTV and Access Control.
• Strong interpersonal skills, with confidence to engage with a wide and diverse range of people with sensitivity, dignity and respect.
• Ability to cover the uniformed security officer role at times of operational need.
• Proficient and effective communication skills, both written and verbal.
• Excellent IT skills and administrative skills.
• Willingness and capability to undertake training and development to progress into, or operate effectively within, a supervisory role.
• Commitment to continuous professional development, including completion of role-specific training, coaching and operational development activities.

Desirable Requirements

• Capability to achieve qualifications or relevant experience equivalent to Level 3 award, for example an Advanced Apprenticeship, BTEC.
• Supervisory experience, or willingness to develop to undertake a supervisory role including managing others, setting objectives, conducting performance reviews, taking corrective performance action and supervising a team in a corporate environment.
• Experience of supporting the training, onboarding or development of colleagues within a security or corporate environment.
• Ability to lead and inspire a team through coaching or mentoring others

Leadership and Behavioural Expectations

• Model the company's commitment to excellence in service delivery and management.
• Monitor and evaluate risks to BNY people, property, assets and reputation.
• Monitor technical and security guarding teams, providing guidance, direction and ensuring adherence to policies and practices.
• Develop a working environment that values high quality and Champion Mitie Security's commitment to excellence.
• Establish and enhance standards, encouraging new and improved ideas and approaches where appropriate.
• Build effective, sensitive communication within teams and shape communication considering the thoughts and concerns of others, suiting the audience and individual.
• Present ideas and information clearly, professionally and with confidence.
• Evaluate and monitor service delivery to prevent discrimination and maintain a safe working environment with commitment to health and safety.
• Delegate tasks appropriately and set clear and realistic objectives with appropriate timeframes, while supporting and monitoring progress to ensure plans are achieved.
• Interpret and evaluate information critically and objectively, recognising assumptions and considering all sides of an issue.
• Identify key issues, determine effective courses of action, recognise trends and consider the risks and consequences of decisions.
• Promote and role model a culture in which change, and innovation are understood, encouraged and positively embraced whilst gaining commitment from others.
• Recognize when change is necessary and beneficial, develop effective action plans and provide support where change creates uncertainty or discomfort.
• Create a culture that values people and recognises their contribution.
• Inspire commitment, enthusiasm and determination to others by achieving shared objectives.
• Promote opportunities for development, seek staff views and support ongoing professional growth.
• Regularly evaluate staff effectiveness and provide constructive feedback on performance.

Information Security

• Ensure compliance with Mitie's information security procedures in all activities.
• Proactively identify and report security risks to the appropriate manager or escalation point.