Senior Account Manager
The Senior Account Manager will be commercially focused, playing a key role in protecting and developing some of our most important customer relationships.
Acting as the principal link between our customers and our internal teams, you’ll combine strategic account management with a hands-on, data led understanding of products, pricing, service delivery and customer needs. Building up relationships with our clients, you will ensure we continue to deliver an excellent and reliable service to our customers.
This opportunity is with Aldens, an established and trusted B-Corp Butcher’s – still a family ran business.
Location: Hybrid - Bicester, Oxfordshire with regular customer travel (predominantly London)
About the Role
- Managing and developing a significant portfolio of established customer accounts (c. £20 million annual sales)
- Building trusted relationships with procurement teams, chefs, operational managers and senior stakeholders
- Creating data-led account plans focused on sales growth, margin, retention and new opportunities, including quarterly pricing reviews and commercial negotiations
- Identifying opportunities for new product listings and increased customer spend
- Preparing forecasts, customer presentations and structured business reviews
- Working with customers on product selection, menu development, seasonal opportunities and costings
- Supporting tenders, contract renewals and new customer or site launches.
- Resolving service or ordering issues quickly and ensuring actions are followed through
About You
- Proven experience in Senior Account Management, Key Account Management – ideally for a food focused organisation
- Competent in analysing data and ability to make data-led decisions
- Experience negotiating pricing and commercial terms
- Good commercial understanding of margin, gross profit, product costing, budgets and forecasting
- Confidence preparing and delivering customer presentations and business reviews
Our Process
- Application
- Successful candidates will be asked to complete a behavioural and cognitive assessment (average 12 minutes to complete)
- Interview on site in Bicester
Benefits
- £10,000 commission opportunity - subject to agreed targets and final scheme
- Company profit share scheme totalling £2,000+ (subject to scheme terms)
- 20 days’ annual leave, increasing by a day after 3 and 4 years’ service + bank holidays
- Birthday day off
- Additional holiday based on length of service
- Company pension contribution of 3%
- Life or dental insurance
- 10% staff discount on food products at Meatmaster
- £1,000 long-service bonus after five years
- Employee recognition award every 6 months – £500 for the winner
- Refer-a-friend reward
- Complimentary monthly lunch
- Access to Electric Vehicle and Cycle to Work salary sacrifice schemes, subject to eligibility
Why Join Aldens?
This is an opportunity to take ownership of a substantial, established customer portfolio within a family business with more than 230 years of heritage.
For someone who enjoys building strong customer partnerships, understands the commercial realities of foodservice and wants the autonomy to develop significant accounts, this role offers genuine scope to make an impact.
