Senior IT Engineer and Cloud Administrator

Job title: 

Senior IT Engineer and Cloud Administrator

Job Description 

We are seeking an enthusiastic and driven candidate to oversee all day-to-day IT activities, provide company-wide support to our employee base, and to assist the Head of IT Services with the growth and development of all IT systems.

You will work as part of our IT Services team to provide support for our entire IT infrastructure, and our globally dispersed user base. You will be key to assuring the department operates at top efficiency by helping to adopt industry best practices, maintain compliance, and maintain our written policies and procedures.

The role requires an all-round general-purpose candidate who has wide interests in IT, system administration, and support. The right candidate should be interested in the full IT lifecycle and keen to demonstrate their skills from initial planning, research, and development, through to implementation and ongoing support.

Technology exposure will include both on-premises and cloud-based infrastructure consisting of a deep Microsoft stack including Microsoft Azure and 365. Experience of the latest Microsoft client and server products is essential as you will be supporting both client and server environments.

Role and Responsibilities 

·       Provide hardware and software support to our growing user base

·       Hardware maintenance and support of core IT on premise and cloud infrastructure

·       Plan, coordinate and manage our hardware and software upgrade lifecycle

·       Oversee IT support service levels ensuring SLAs are maintained

·       Liaise with users, senior staff and management to ensure smooth IT operations

·       Carry out educational sessions to educate our user base on new software, tools and technology.

WHAT WE ARE LOOKING FOR

·       Experience of providing first to third level support

·       Experience of working in a structured environment

·       Excellent written and verbal communication skills

·       Good knowledge of computer hardware and software

·       Strong organisational and time management skills

·       Strategic and proactive

Required technology skills & experience

Servers

·       Microsoft Windows Server Active Directory-based environments (M)

·       Microsoft Windows Server (2008 R2 - Onwards) (M)

·       Microsoft Hyper-V (M)

·       Microsoft Remote Desktop Services (M)

·       Microsoft SQL Server (D)

·       DataCore SANsymphony-V (D)

·       SAP Business One (D)

Platforms

·       Microsoft 365 (M)

·       Microsoft Exchange Online (M)

·       Microsoft SharePoint Online (M)

·       Microsoft Teams (M)

·       Microsoft OneDrive for Business (M)

·       Microsoft Azure (M)

·       Mimecast (D)

·       Atlassian Jira (D)

·       Sage X3 (D)

·       HubSpot (D)

 Clients

·       Microsoft Windows 11 (M)

·       Microsoft 365 (M)

·       Microsoft Teams (M)

Hardware

·       Intel x86-based servers (D)

·       Intel x86-based workstations & laptops (M)

·       Ubiquiti networking, security and CCTV (D)

Technologies

·       Microsoft Active Directory and Microsoft Entra ID (M)

·       DNS (M)

·       DHCP (M)

·       TCP/IP networking (M)

·       Microsoft Hyper-V (M)

·       Mimecast (D)

·       DataCore SAN (D)

·       Ubiquiti hardware & management (D)

·       Microsoft Azure DevOps (Boards/Repos/Pipelines) (D)

·       SendGrid (D)

Who We Are

Boston Limited has been providing cutting edge technology since 1992 using Supermicro® building blocks. Our high performance, mission-critical server and storage solutions can be tailored for each specific client, helping to create your ideal solution. From the initial specification, solution design and even full custom branding – we can help you solve your toughest business challenges simply and effectively.

Since its founding in London, UK, Boston has expanded operations globally. Following on from the successful launch of Boston IT Solutions India in 2009, Boston launched Boston Server & Storage Solutions GmbH in Germany a year later, with offices also opening on the West and East coast, USA in 2012.

Boston's high performance, mission-critical server and storage solutions can be tailored for each specific client. We help you create your ideal solution - customising the specification, design, and even full custom branding - helping you solve your toughest business challenges simply and effectively.

What it means to work for us

We endeavour to be the best in our field and to achieve this we look for a range of talented individuals, ensuring that they feel valued throughout their employment with us – because we want our team members to get up in the morning excited to come to work – where work doesn’t feel like work! Through great workplace practices and ensuring our employees are well-supported and encouraged to continuously learn and grow.

As an employee of Boston, you can look forward to working in a dynamic environment where no two days are the same. The workforce is lively and enjoy benefits such as;

·       Pension scheme

·       Healthcare Insurance

·       Life insurance

·       Regular Companywide team building activities and events

·       Perkbox

·       Weekly free fruit deliveries

·       Cycle Scheme

·       Subsidised gym memberships

·       Employee of the Month / Year

·       Flexible working scheme

·       21 days holiday excluding bank holidays which can go up to 30 by earning more over time