Senior Manager Operations & Growth

The Senior Operations & Growth Manager is a strategic field leadership role driving transaction growth, cost optimisation, customer satisfaction, and commercial capability across licensed markets.

Combining deep operational expertise with strong financial acumen, the role influences market-level performance and decision making.Working closely with GMs and cross-functional teams, the role leverages the Grow Report and broader KPI insights to conduct targeted operational assessments, evaluating execution and leadership effectiveness. It translates findings into clear, high-impact actions to improve performance and accelerate growth.

As a trusted advisor combines deep operational expertise, financial acumen, and advisory leadership to influence market performance and business outcomes. Here, you’ll achieve results by:

• Shaping the market operating approach with licensee: Translate strategic decision into integrated approaches across pricing, labour, demand drivers, and customer experience, influencing licensees to deliver sustained performance
• Accountable for driving integrated performance optimization: Continuously refine how key commercial and operational levers work together, ensuring aligned cross-functional teams and licensee to maximize market outcomes
• Driving market performance: Develop and execute corrective commercial plans, influencing pricing, promotions, and initiatives to drive sales growth, protect margins, and build long-term resilience
• Acts as senior strategic advisor to markets and leadership: Serves as a trusted advisor to GMs and Licensees to align brand standards, operational excellence and performance, providing guidance for customer satisfaction and profitability. Build strong relationships with the right-level market leaders to influence without authority
• Diagnosing performance and driving operational improvement: Conduct targeted in-market assessments using KPIs, evaluating execution and leadership effectiveness and identifying root cause performance gaps
• Translating insight into high-impact action: Convert analysis into clear, actionable recommendations, prioritising initiatives to unlock growth, optimise cost, and deliver sustainable performance improvement