Senior Merchandiser

We're looking for a highly organised team member with excellent time management skills. The ideal candidate will have strong attention to detail and a right-first-time mindset and a strong communicator at all levels. You'll own the critical path from order confirmation to delivery; keeping production on track, suppliers aligned, and customers confident. We need someone who can keep cool under pressure and use sharp problem-solving skills and work independently and as part of a team. If you're a commercially minded person with a genuine focus on customer satisfaction, please get in touch!

What You'll Do:

Order & Production Management

• Manage orders from handover meeting at Order confirmation from Account manager, keeping the critical path and Live order book up to date
• Monitor China and Cambodia offshore factory production directly with suppliers against agreed delivery schedules, flagging risks early
• Liaise with Bangladesh Merchandising team and monitoring the critical path on a weekly basis on VC
• Manage weekly CP meeting updates with each Account manager and UK Technical team 
• Ensure factory orders are meeting all customer requirements
• Monitor goods despatch to point of handover on Landed orders which will be passed to an outside processor to handle from FOB point

Customer & Stakeholder Communication

• Build strong relationships with customers buying and merchandising teams, managing expectations proactively and professionally
• Communicate clearly with all internal teams and external partners to keep workflows running smoothly
• Challenge incorrect specifications confidently and discuss /provide solutions with the account manager to ensure minimal risk to customer deliveries

Quality & Compliance

• Audit all submissions thoroughly and maintain accurate, accessible customer records for lab dips/bulk swatches /pp samples/press samples and production samples 
• Reconcile goods ready to ship against original po’s and investigate and get customer approval of shortages/overs or early and late shipment discrepancies

Commercial Awareness

• Identify opportunities to add value as a UK team as one point of contact to deliver best service for the customer 
• Negotiate and mitigate delays 

Team & Culture

• Actively contribute to a collaborative, high-trust team environment
• Share expertise across teams to support continuous improvement
• Represent Poeticgem group professionally at all times

This is a fast-paced, detail-driven role, ready for someone who thrives on organisation, clear communication, and getting things right first time.