Service Engineer / Technician

Company Description Cambridge Dynamics Limited is a specialist in bespoke industrial automation solutions, based in Cambridgeshire, United Kingdom. The company designs and delivers custom automated machinery and systems tailored to the specific needs of industrial clients. Team members collaborate closely with customers to turn complex engineering requirements into reliable, efficient automation. Working at Cambridge Dynamics offers the opportunity to engage with advanced technologies and varied projects across multiple sectors. The company values practical innovation, high-quality engineering, and a hands-on approach to problem solving.

Role Description This full-time Service Engineer / Technician role is office only with no WFH available. Day-to-day responsibilities include installing, commissioning, and maintaining bespoke automated machinery and systems at customer sites. The role involves diagnosing mechanical, electrical, and control-system issues, performing repairs, and conducting routine servicing to ensure safe, reliable operation. The Service Engineer / Technician will prepare service reports, maintain accurate records, and communicate clearly with customers and internal teams about findings, solutions, and follow-up actions. The position may also include supporting remote diagnostics, assisting with improvements to existing machinery, and providing user training and technical guidance to customers.

Qualifications

• Strong practical skills in mechanical and electrical engineering, with experience working on industrial machinery or automation systems.
• Ability to diagnose and resolve technical issues, including fault-finding on mechanical components, electrical panels, and control systems.
• Competence in reading and interpreting engineering drawings, wiring diagrams, and technical documentation.
• Effective communication and customer service skills, with the ability to explain technical information clearly to non-specialist users.
• Comfort with field-based work, including travel to customer sites, and the flexibility to manage varying workloads and priorities.
• Good organizational skills for planning visits, documenting service activities, and maintaining accurate maintenance records.
• Relevant technical qualification (e.g., apprenticeship, NVQ, HNC/HND, or degree in mechanical, electrical, or mechatronic engineering) or equivalent practical experience.
• Proficiency with common office and remote-support software tools; familiarity with safety standards and safe working practices in industrial environments.
• Full, valid driving license suitable for site visits in the Greater Cambridge Area.
• Experience with bespoke or special-purpose machinery, robotics, or automation projects is beneficial but not essential.