Service Manager - Service Development
This is an exceptional opportunity to join The Royal Marsden's Private Care team at a time of significant investment, innovation and growth. As Service Development Manager, you will lead a high-profile programme of service development across our Chelsea, Cavendish Square and Sutton sites, supporting the expansion of existing services and the introduction of new private care pathways.
Working closely with consultants, operational leaders and corporate teams, you will build strong clinical relationships, identify growth opportunities and help shape innovative services that enhance patient experience and deliver sustainable growth. You will oversee a dedicated service development team, utilise performance and market intelligence to inform decision-making, and drive forward strategic projects that strengthen The Royal Marsden's position as the UK's leading cancer centre.
This is a unique opportunity to make a tangible impact on the future of cancer care, contributing to an ambitious growth agenda that generates investment in world-class patient care, research and innovation.
The Service Manager – Service Development is responsible for providing strong visual leadership to effectively manage the operational delivery & development for a set of Tumour Group Pathways and the Consultant Liaison service within the Service Development portfolio. The post holder will be responsible for the delivery of Tumour Group Pathways, ensuring the service and experience for consultants and private patients is responsive, innovative and provided to the highest possible standard to the needs those who wish to access Private Care at the Trust.
The postholder will work closely with Private Care management, NHS Clinical business unit (CBU) teams and Consultants across all sites to develop their tumour group services in line with Trust & Divisional strategies.
They will support the Deputy Director of Operations for Service Development as required to ensure all operational, performance and financial targets are met and support their services in moving forward agreed projects to improve service delivery. The postholder will problem solve as appropriate and develop and implement lasting solutions in conjunction with colleagues.
The Post Holder Will Directly Line Manage The Assistant Service Managers In Service Development And Have Operational Management Responsibility For The Following Services
- Tumour Group Pathways
- Consultant Liaison and Administration
- Genetics and Genomics
The Royal Marsden NHS Foundation Trust is a world-leading cancer centre. Our role is to offer our patients the best cancer care available anywhere in the world, and to continue to make a global contribution to finding better ways of diagnosing and treating cancer. We employ over 4,500 staff in a diverse range of careers including nursing, medical, science, radiography, pharmacy, occupational therapy, finance and administrative services. We have two hospitals – one in Chelsea, London, and one in Sutton, Surrey – as well as a Medical Daycare Unit in Kingston Hospital.
At The Royal Marsden, we deal with cancer every day, so we understand how valuable life is. When people entrust their lives to us, they have the right to demand the very best. That's why the pursuit of excellence lies at the heart of everything we do.
At the heart of the hospital is our dedicated team. We offer a stimulating and dynamic working environment, a wide range of staff benefits, learning and development opportunities and clear career pathways. There are opportunities to work flexibly across a range of areas and specialities and we welcome flexible working requests from point of hire to support employees work life balance. We are looking for employees who aspire to excellence, share our values and can play a crucial role in our on-going achievements.
For further details / informal visits contact: Name: Christian Rowley Job title: Deputy Director of Operations Email address: Christian.rowley@rmh.nhs.uk