Service Support Manager

ROLE: Service Support Manager
HOURS: 40hrs per week | Mon – Fri
LOCATION: Reading

At Mitie, our people are our greatest strength, and our promise is to create a place to work where you can thrive and be your best every day. We're looking for an organised and proactive Support Manager to deliver excellent service standards across our Cleaning & Environmental Services contracts, ensuring SLA requirements, cleaning specifications and compliance procedures are consistently met.

Role Responsibilities

• Build and maintain strong working relationships with contract clients, providing a professional and responsive service.
• Visit multiple sites to complete audit inspections and monitor performance against SLAs and agreed cleaning specifications.
• Manage day-to-day employee performance and ensure all Health & Safety requirements are followed.
• Oversee service delivery across multiple contracts in line with company policies and procedures.
• Ensure full compliance with HR, QHSE, Right to Work, vetting and wider compliance requirements.

Required Qualifications

• Strong people management experience, with the ability to support and manage employees across multiple locations.
• Confident communication and proven customer or client service experience.
• Excellent organisational and time-management skills, with the ability to manage competing priorities.
• Good IT literacy, particularly across Microsoft Office applications.
• A full, clean UK driving licence is essential, with a company car provided; an IOSH Health & Safety qualification is desirable.

What's in it for you?

• A market-leading benefits offering designed to suit your lifestyle.
• A company car to support travel across multiple contract locations.
• The opportunity to build a career within Mitie Cleaning & Environmental Services.

There's a place for you at Mitie, join us today!