Supervisor
At Missoma, we believe jewellery is more than just an accessory.
Founded in 2007 by Marisa Hordern, we’ve grown into a globally recognised brand known for our demi-fine and solid gold pieces, all designed in-house at our London studio and crafted with care.
We’re looking for a Supervisor to join our Marylebone team. If you’re passionate about delivering exceptional customer experiences, supporting team development, and helping shape a vibrant store culture, this could be the perfect opportunity for you.
Why You’ll Love Working With Us
At Missoma, we live by three core values
- Authentic…We value honesty, open feedback, and conscious sustainability. You’ll be part of a team that genuinely cares about people and the planet.
- Collaborative…Every voice matters. We foster inclusivity, creativity, and fun, working together to innovate and grow.
- Entrepreneurial…We think big and act boldly. You’ll be encouraged to bring ideas, take initiative, and make a real impact.
Your Role as Supervisor
You’ll play a vital role in supporting the Store Manager and leading the team to deliver a seamless, inspiring customer experience. You’ll help drive sales, maintain brand standards, and ensure the store runs smoothly day-to-day.
Customer Experience & Shopfloor Excellence
- Be a Missoma ambassador, offering style advice, sharing product knowledge, and creating memorable customer moments.
- Deliver exceptional service from first interaction to final purchase.
- Build relationships with repeat customers and engage with them beyond the shop floor.
- Maintain a beautifully presented store that reflects Missoma’s brand and values.
- Handle customer feedback with empathy and efficiency.
- Use in-store technology to enhance the customer journey.
- Lead the team in capturing customer data for our CRM programme.
Team Support & Operations
- Act as a key holder and ensure smooth store opening and closing procedures.
- Support with recruitment, training, and team development.
- Help manage stock, deliveries, audits, and inventory processes.
- Motivate the team to meet daily, weekly, and monthly sales targets.
- Maintain a clean, organised store environment front and back of house.
What You’ll Bring
- You don’t need to tick every box, but here’s what will help you thrive:
- 1+ years’ experience in a senior sales or supervisor role, ideally in luxury retail or high-volume environments.
- Proven ability to drive sales and support team development.
- Strong organisational and administrative skills.
- Familiarity with Microsoft Word & Excel.
- Excellent communication and interpersonal skills.
- A proactive, positive, and approachable attitude.
- A passion for Missoma’s brand, mission, and aesthetic.
What You’ll Get
- Competitive salary
- Retail commission scheme
- Generous staff discount
- Jewellery uniform allowance
- Medicash Healthcare Cash Plan
- Enhanced parental leave after 2 years of service
Ready to Step Into Something Brilliant?
If you’re looking for a role where you can grow, lead, and be part of a brand that’s redefining jewellery, we’d love to hear from you.
