Supply Chain Coordinator

Join Mitie – the future of high-performing places.

Location: Mitie TSOC, Atlas Business Park, Pacific House, Wythenshawe, Manchester, M22 5PR
Contract: Full-time

At Mitie, our people are our greatest strength. We are committed to creating an environment where everyone can thrive, reach their full potential, and be their best every day.

We are looking for an organised and proactive Supply Chain Coordinator to support the effective delivery of reactive and planned maintenance services. This is an excellent opportunity for someone with strong administration, customer service and coordination skills who enjoys working with subcontractors, operational teams and clients in a fast-paced environment.

About the Role

As a Supply Chain Coordinator, you will coordinate subcontractor attendance, manage work orders and ensure services are delivered efficiently and in line with contractual requirements. You will use data and reporting to monitor performance against KPIs, manage purchase orders and support continuous improvements across the Supply Chain function.

You will work closely with Account teams, Contract Managers, Schedulers, Helpdesk colleagues, suppliers and subcontractors, ensuring accurate information is maintained within CAFM systems and customers receive a consistently high level of service.

Key Responsibilities

• Identify and coordinate subcontractors for reactive and planned maintenance, considering availability, location, expertise, cost and response targets, while monitoring performance and reallocating outstanding works where required.
• Schedule, track and manage work orders from initial instruction through to completion, maintaining accurate records within CAFM systems and ensuring contractual, statutory and mandatory requirements are met.
• Raise purchase orders, support cost control and ensure subcontractor appointments provide value for money in line with contractual agreements and agreed scopes of service.
• Run and analyse performance reports, monitor KPIs, manage risks and escalations, and recommend improvements to create more efficient end-to-end Supply Chain processes.
• Build strong relationships with clients, subcontractors and internal teams, providing excellent customer service while maintaining Health & Safety, security and operational standards.

What You'll Bring

Essential

• Previous administration or coordination experience with the ability to manage multiple priorities and workloads.
• Excellent verbal and written communication skills with strong customer service and relationship-building abilities.
• Strong analytical and organisational skills with the ability to review data, monitor performance and identify potential improvements.
• Strong IT capability, including Microsoft Excel to an intermediate level and confidence working across multiple systems.
• A proactive approach with the ability to generate, develop and communicate ideas that improve working practices and service delivery.

Desirable

• Knowledge or experience of Maximo or a similar CAFM system.
• Previous experience working within Facilities Management, engineering, maintenance or another service-led environment.
• Experience coordinating subcontractors, suppliers or field-based engineers.
• Experience working with contractual SLAs and KPIs.
• Previous experience managing purchase orders, work orders or supply chain processes.

What We're Looking For

We're looking for someone who is

• Highly organised and able to effectively prioritise multiple tasks in a busy environment.
• Analytical and detail-focused, ensuring records and system information remain accurate and compliant.
• A confident communicator who can build effective relationships with clients, colleagues, suppliers and subcontractors.
• Proactive and solutions-focused, with a continuous improvement mindset and confidence escalating risks when required.
• Adaptable, customer-focused and comfortable responding to changing operational and business requirements.

Health, Safety & Information Security

• Follow all company Health & Safety policies, procedures and safe working practices, including the correct use of equipment and PPE.
• Proactively identify and report risks, equipment deficiencies, incidents and training requirements through the appropriate channels.
• Comply with Mitie's information security procedures and maintain appropriate standards when handling business and customer information.
• Identify and escalate actual or potential information security risks and incidents promptly.
• Maintain a safety, security and compliance-focused approach throughout all day-to-day activities.

What's in It for You?

• The opportunity to develop your experience within a key Supply Chain function.
• Exposure to subcontractor management, commercial processes and Facilities Management operations.
• The chance to develop your CAFM, reporting and data-analysis capabilities.
• Ongoing training and development to support your skills and career progression.
• A collaborative environment where you can contribute ideas and help improve how services are delivered.

There's a place for you at Mitie, join us today!