Tactical Response Unit (TRU) Team Leader

Licensed sponsor Leicester Full-time Posted 1 week ago

Tactical Support Unit (TSU) Team Leader

Tesco Partnership | Kingdom Services Group

Step into a leadership role where your retail security expertise and ability to lead from the front make a real impact.

Kingdom Services Group are proud to be a trusted security partner to Tesco Supermarkets, and we're looking for an experienced TSU Team Leader to oversee and support our Tactical Support Unit across the retail estate. This is an operational leadership role for someone who thrives in fast-paced environments, can coordinate intelligence-led deployments, and is passionate about developing high-performing teams.

Pay

£17.44 per hour
£41,000 per annum (pro rata)

Location

Field-based role with travel between assigned Tesco stores and operational locations.

Hours

Approximately 45 hours per week, working across Monday to Sunday.

Flexibility is required to meet operational requirements, including evenings, weekends and peak trading periods.

About the Role

This is not a standard security role.

As a TSU Team Leader, you will lead the day-to-day delivery of intelligence-led mobile retail security operations across your assigned area. You'll manage and support a team of TSU Officers, coordinate deployments with Tesco's Security Operations Centre (SOC), store management teams and Kingdom leadership, while ensuring operational excellence, high-quality reporting and strong client relationships.

You will be responsible for driving team performance, maintaining operational standards and demonstrating the value and effectiveness of Tactical Support Unit activity through strong leadership and accurate reporting.

Key Responsibilities

Team Leadership & Performance

Lead, brief and support TSU Officers before, during and after deployments.
Set clear objectives, standards and expectations for operational delivery.
Coordinate daily deployment plans based on intelligence, risk and store priorities.
Monitor attendance, punctuality, welfare, conduct and operational readiness.
Coach and develop officers in observation, communication, conflict management, lawful intervention, evidence handling and report writing.
Identify training needs and support colleague development.
Promote a professional, accountable and respectful team culture aligned with Kingdom's CARE values.
Recognise and encourage high performance.

Operational Coordination & Client Liaison

Act as the key operational contact between TSU Officers, Tesco management, Kingdom management and partner agencies.
Coordinate deployment plans with the Security Operations Centre (SOC).
Ensure officers attend assigned locations and complete all required procedures.
Develop positive working relationships with store leadership teams.
Provide operational updates, feedback and deployment outcomes.
Escalate serious incidents, safeguarding concerns, significant losses and police involvement promptly.

Reporting, Intelligence & Operational Performance

Oversee the quality and accuracy of all TSU operational reporting.
Review and submit incident reports, intelligence logs, statements and evidence records.
Produce daily, weekly and periodic operational updates.
Maintain accurate records of deployments, interventions, recoveries and operational outcomes.
Monitor and report on TSU return on investment using agreed performance measures.
Identify trends and recommend deployment improvements based on intelligence and operational results.
Ensure all information is handled securely and shared appropriately.

Operational Delivery & Compliance

Support mobile patrols and targeted overt or covert operations when required.
Assist officers in higher-risk locations and during peak operational periods.
Ensure compliance with procedures relating to CCTV, incident response, lawful detention, evidence preservation and police liaison.
Promote safe working practices and dynamic risk assessment.
Ensure compliance with SIA requirements, company policies, client standards and health and safety legislation.
Use company vehicles and equipment responsibly and report any defects or concerns promptly.
Complete other reasonable duties as operational requirements evolve.

What You'll Need

Valid SIA Licence (essential)
Full UK Manual Driving Licence and the ability to travel between multiple operational locations (essential)
Significant retail security or loss prevention experience
Previous leadership, supervisory or team coordination experience
Strong understanding of retail theft prevention, incident response, conflict management, lawful detention and evidence handling
Excellent communication and report-writing skills
Strong organisational and decision-making abilities
Experience using Microsoft Office and online reporting systems
Ability to remain calm and make proportionate decisions under pressure
Flexibility to work varied shifts, including evenings and weekends

Desirable

Door Supervisor or Physical Intervention qualifications
First Aid certification
Experience within mobile retail security operations
Previous responsibility for operational reporting and team performance

Personal Qualities

Credible, fair and consistent leader
Professional and approachable
Highly organised and dependable
Calm and resilient under pressure
Strong attention to detail
Trustworthy and committed to integrity
Confident building relationships with colleagues, clients and partner agencies

Why Join Kingdom?

Earn Early – flexible access to wages
Career Progression – genuine development opportunities
Recognition Culture – colleague rewards and recognition schemes
Wellbeing Support – access to the Colleague CARE platform
Referral Bonus Scheme
Paid Social Value Days
Award-Winning Employer
Opportunity to lead within a major national retail partnership

Ready to Take the Next Step?

If you're an experienced retail security professional with proven leadership ability, a valid SIA Licence and a full UK manual driving licence, this is an exciting opportunity to lead a specialist Tactical Support Unit delivering high-impact security operations across the Tesco estate.

Apply now and become a TSU Team Leader with Kingdom Services Group.