Talent Acquisition Operations and Process Lead
Job introduction
Shape the processes, technology and insight that make a transformed TA model work at scale.
Sodexo is moving to one UK & Ireland Talent Acquisition model, with differentiated routes for frontline, specialist and executive hiring and one enabling spine for operations, process, systems, data, governance and compliance.
As Talent Acquisition Operations and Process Lead, you will shape and continuously improve that operational spine. You will own how recruitment works end to end, simplify and standardise the experience, strengthen data quality, optimise technology and turn performance information into actionable insight.
You will be the person who sees across the whole operating model, identifies what gets in the way and leads the process, technology and adoption changes that make the service faster, more consistent and more scalable.
What you'll do
- Own the design, documentation and continuous improvement of end-to-end Talent Acquisition processes across UK&I.
- Translate business and user needs into simple, scalable and clearly controlled ways of working.
- Identify friction, duplication, manual work and failure points, then lead practical redesign and measurable improvement.
- Drive process standardisation across the function while accommodating genuine differences in hiring need and complexity.
- Own the operational optimisation and adoption of Paradox, the applicant tracking system and wider TA technology.
- Identify automation opportunities and ensure technology changes create clear benefits for candidates, managers and TA colleagues.
- Coordinate requirements, testing, implementation and adoption for system and process changes.
- Own recruitment data quality and integrity and establish reliable reporting that supports workforce and delivery decisions.
- Produce actionable performance insight, highlighting issues, root causes, risks and opportunities for intervention.
- Support transformation projects and embed new ways of working through strong stakeholder and change leadership.
What you'll bring
- Significant experience in TA or HR operations, process design or recruitment technology.
- Proven capability to design, standardise and optimise end-to-end processes at organisational scale.
- Strong systems and technology expertise, including implementation, automation or substantial process change.
- Advanced analytical capability using data, MI and performance insight to diagnose issues and influence decisions.
- A strong understanding of operational governance, process controls and compliance.
- Evidence of delivering measurable improvement in efficiency, quality or service, not simply documenting process.
- Strong stakeholder and change-management skills with the ability to drive adoption across varied teams.
- A practical, user-focused mindset and the flexibility to travel for workshops, projects and operational priorities.
